SAP Support Specialist with German
Advisory Group TEST Human Resources
KrakówKraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular)
- home office work, hybrid work
- remote recruitment
Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Group's field organization, we are also locally anchored and active worldwide.
Our SAP Support Specialist is responsible for users support with queries regarding the use of company application based on a very popular SAP SRM module (IT / procurement area).
The role requires answering inquiries in respective ticketing tool and sometimes by phone, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Being a competent support regarding application and orders questions
Ensure customer satisfaction and provide professional customer support
Communicating and building a good relationship with our customers
Acknowledging and resolving customer requests
Coordinating with colleagues from other departments as necessary.
Providing a training for new colleagues
University degree in progress or newly graduates
Experience in the area of IT Support
Good English skills (min. B2)
Good German skills (min. B2)
Good knowledge of MS Office package
Knowledge of SAP system will be an asset
Problem solving orientation
Proactivity and positive attitude
What employer offers
SAP and procurement application training
Working with a prestigious product
The best team to work with
Working with German native speakers and colleagues from the whole world
Clearly defined career path
An employment contract
Package of benefits like: medical care, Multisport Card, co-financing for language courses and more