Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcySecurity Delivery Project Executive
IBM
- Muchoborska 8A, 54-424 Wrocław, PolskaWrocław, dolnośląskie
- ogłoszenie wygasło rok temu
- Umowa o pracę
- Specjalista (Mid / Regular)
IBM
Muchoborska 8A
Wrocław
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Security Delivery Project ExecutiveNumer ref.: 134793
The Security Delivery Project Executive (SDPE) is responsible for overall functional program success in the account. The role focuses on meeting client needs by constructing partnerships between the client and various organizations – including IBM Security and/or client Project Offices, Security Services resources (consulting, systems integration, managed services, off-shore delivery and subcontractors) and IT / network service providers engaged by the client – and managing the implementation of these partnerships to drive positive customer satisfaction.
Responsibilities:- Provide account leadership to the Security Services delivery teams
- Implement project plans and get Installs, Moves, Adds, Changes (IMACs) approved through Change Management
- Manage IBM Security Services resources
- Manage quality of Security Services provided by the delivery team(s), and track and report on service level performance by the operations teams
- Develop and administer Security processes and review their application to ensure that Security controls, policies, and procedures are operating effectively
- Serve as point of escalation with accountability for prompt identification, resolution and communication of delivery issues (i.e., contract gaps, resource or schedule issues) that may impact client satisfaction and/or Security Services revenue and profit
- Supervise and improve the effectiveness and efficiency of the Security capabilities being delivered through improvements to each function as well as coordination and communication between Support and Business functions
- Responsible for managing delivery critical situations
- Provide oversight for the identification, investigation and response of events or incidents of apparent security breaches
- Oversee delivery operations in the account
- Work with the security work streams to design and build aggregated operational performance metrics and monthly program status reports, present updates to the Client, adapting messages to the level of audience (i.e., operations management, C suite, etc.)
- Support the Security Project Executive (SPE) and/or Associate Partner in identifying growth opportunities and contract profitability
- Play a significant role in long-term Security strategy and planning including initiatives geared toward operational excellence
Requirements:
- People-management skills
- Proven track record with delivery management in a matrix organization and with managing issues and program risks
- Highly adaptable and able to lead matrix teams through changes
- Good technical and trouble-shooting ability
- Ability to work in a high stress environment
- Minimum of 3-5 years of experience in complex project / client management and/or delivery management
- 5-8 years of experience in Information Technology (IT), which includes 5 years relevant practical experience in Cybersecurity and operations
- Knowledge in contract management, financial management and compliance
- Experience in crisis management
- Good negotiation skills, excellent written and verbal communications skills
- A thorough understanding of customer service related performance metrics
- Ability to interact with staff, peers, and business units on a technical and professional level; technical knowledge may come from hands-on experience in a security operations role and/or through training and certs
Preferred Technical and Professional Expertise
- Professional qualifications / certifications in project management preferred
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