Senior Accommodation Consultant (Disability & Leave Services)
Adecco Poland Sp. z o.o.
- offer expired over a month ago
- contract of employment, temporary staffing agreement
- specialist (Mid / Regular), senior specialist (Senior)
- mobile work
- Immediate employment
- remote recruitment
Our client, leader in e-commerce, we are looking for Sr. Accommodation Consultant who serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. They are able to understand the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience.
Provide information, referral, and support to employees with medical conditions or disabilities ), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts.
Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions.
Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders.
Coordinate with DLS Management and Legal on escalated issues as appropriate.
Manage sensitive cases such as Behavioral Health conditions.
Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions.
Conduct job site analysis as needed.
Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities.
Maintain strict confidentiality in verbal and written communications.
Keep updated on legislation and national, provincial and local issues affecting access for employees with disabilities.
Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database.
Assess business unit’s training needs and/or group training sessions
Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested.
Adhere to internal SLAs and quality standards.
Maintains a caseload of up to 80 cases on average.
Ability to travel as appropriate (50% of the time).
Bachelor’s Degree in Human Resources or any related field.
Relevant experience managing case or providing support to employees on disability, leave of absences, human resources, or employee relations functions
Intermediate to advanced proficiency in MS Word, Excel, Access, & PowerPoint and pulling data from multiple sources
Proficiency in English and Polish is a requirement
Experience handling negotiations
Experience in union and non-union manufacturing, distribution and call center locations
Experience working with confidential information
Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
Employee relations and change management
Experience working with government programs
Customer service and communication skills, both verbal and in writing.
Ability to diagnose problems, identify and drive appropriate solutions
Ability to work with all levels of business contacts to include: o Physicians - Disabled employees - Managers - Employee family members - Attorneys - Claim adjusters - Private investigators - Case Managers
Critical thinking skills – ability to make independent decisions in grey areas utilizing SOPs and internal policies
Adecco Poland Sp. z o.o.
The world's leading workforce solutions company, offering temporary staffing, permanent placement and outsourcing across all sectors.