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Senior Account Onboarding Analyst (Evening Shift)

Oanda Poland sp. z o.o.

  • Zabłocie 43B, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment

Oanda Poland sp. z o.o.

Zabłocie 43B


Your responsibilities

  • Assist the OEL Account Opening Team Lead with the distribution, completion and supervision of all onboarding tasks assigned to the Krakow based onboarding team.

  • Train new members of the Krakow based onboarding team when required as per guidelines and standards set by the OEL Account Opening Team Lead.

  • Adhere to both FCA regulations

  • Review, assess and verify all incoming documents related to retail applications.

  • Managing your own workload effectively.

  • Maintain a good working relationship with Sales, Funds, Compliance and CX departments and respond to requests and queries effectively and promptly.

  • Create a strong process workflow and maintain effective communication channels with the London based onboarding team.

  • Maintain an appropriate audit trail and documentation in all instances, to evidence/support the review and assessment of each reviewed application before submitting it for approval.

  • Accurately process and enter highly sensitive client information into the system.

  • Maintain a well-developed knowledge of regulatory and legal requirements across all OANDA Divisions.

  • Responsible for processing administrative requests and updating account details as required.

  • Ensuring documentation submitted corresponds and pertains to the appropriate account and client.

  • Correspond with clients in a professional and courteous manner with regards to documents, status of accounts.

  • Protecting the confidentiality of client information in accordance with GDPR regulations.

  • Review and investigate suspicious alerts, referring to the OEL Account Opening Team Lead for guidance where necessary.

Our requirements

  • Experience processing retail application and achieving targets in a similar role.

  • Available to work full time with occasional overseas travel.

  • Fluency in English, knowledge of Spanish or French would be an advantage.

  • 2+ years of work experience, in an account onboarding role, AML, KYC

  • Willigness to work in evening working shifts (8h starts between 1:00 pm and 5:00 pm)


  • Ability to work independently and multi-task with minimal supervision.

  • Excellent decision making, time management and organisational skills.

  • Risk recognition, problem solving and close attention to detail.

  • Computer proficient with quick and accurate data entry skills.

  • Team Player and able to work with remote teams across multiple locations.

  • Enjoys working in a fast-paced environment with minimal room for error.

  • Excellent communication skills (written and verbal).

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

  • integration events

  • retirement pension plan

  • parking space for employees

  • leisure zone

  • extra social benefits

  • shopping coupons

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

  • Hybrid way of working (remote work + open office)

Recruitment stages

Preliminary VideoCall


VideoCall (case study)


Welcome on board :)

Oanda Poland sp. z o.o.

OANDA’s vision is to transform how our clients can meet all of their currency needs with innovative and award-winning solutions. Founded in 1996 (Canada), OANDA became the first company to share exchange rate information on the internet free of charge and in 2001, we launched a trading platform that helped pioneer the development of online-based trading around the world, allowing forex and CFD investors to trade the financial markets.

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Additional information:

Based in Krakow the Senior Account Onboarding Administrator will assist the OEL Account Opening Team Lead organising and supervising the workload of the Krakow onboarding processor team as well as be responsible for the review of incoming client applications and hence ensuring that all required documentation is present, liaising with other departments and responding to client inquiries in the client’s own language when possible.

What is our application process?

Design to the current mobile first environment- video calls and the possibility of using LinkedIn profile instead of resume Let us know you!