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Senior Account Service Analyst

  • Warszawa, mazowieckie
  • Specjalista
  • 2018-01-24

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    If you want to understand how business operates globally, Citi Service Center is a perfect place for you.

    Citi Service Center Poland was launched in 2005 as a part of an initiative to establish a network of service centers providing shared services to other entities operating within the Citigroup around the world. We do not provide banking services to retail or corporate Clients, we deal with the processes of Citigroup branches from other countries. Currently we provide services to over 90 countries on 6 continents creating a unique opportunity to work in an international environment.

    Our approach to development is simple - we offer limitless opportunities and provide tools our employees can use at a time they deem suitable. We absolutely promote the proactive attitude and responsibility for shaping one’s own career. Here everyone carves out their own path. Thanks to Career Mobility, each employee of the organization may apply for any position within Citi worldwide.
    Senior Account Service Analyst
    Location: Warszawa

    The Account Service Unit in Warsaw is managing the Account Opening and Maintenance processes for the Treasury and Trade Solutions client base across EMEA region.


    The successful candidate will be responsible for liaising directly with both external clients of Citi and internal stakeholders as part of the Account Opening and Account Maintenance processes. They will be responsible for working directly with the client, including senior management, to be able to execute account openings across multiple jurisdictions. They will also be responsible for execution of clients’ subsequent maintenance requests on their account base. The role will include coordination of complex project managed deals where a single client aims to open or maintain accounts in 20+ jurisdictions.



    • Support at minimum Standard and Medium intensity client base on all account opening and account maintenance needs
    • Manage the pre-implementation discussion with the client, attend kick off meetings, assist in deal structuring
    • Perform a complete review and due diligence of the documentation
    • Review and execute all account maintenance requests as received from clients
    • Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required
    • Liaison with the Clients Sales Management  / Relationship community across EMEA as well as other regional hubs
    • Updating of documentation and processing status in the inventory database
    • Ensuring that all queries  are responded to within SLA timeframes
    • Building relationships around the EMEA branch network, initiating changes
    • Drive consistently high levels of client satisfaction


    • A minimum of 4 years of experience working in financial related organization
    • Experience in customer service (internal & external)
    • Previous experience in coordinating projects
    • Excellent communication  and interpersonal skills
    • Extremely detailed focused and highly organized
    • Fluent English is a must, 2nd European language will be beneficial

    We offer:

    • Challenging job in a young and dynamic environment
    • Opportunity to work in a global organisation in a truly international team, supporting clients from EMEA
    • Possibility to use language skills and gain experience in banking sector
    • Full social package
    • Excellent working environment
    • The package of trainings

    To apply for the vacancy please click on the 'APPLY' button below.

    Please be informed that we will contact selected candidates only. You are kindly requested to include the following clause in your application: “I hereby give my consent to the processing of my personal data included in my job application for the purpose of the recruitment process and after its completion for the purpose of future recruitments (pursuant to the Personal Data Protection Act as of 29 August 1997, Journal of Laws No. 133, item 883).

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