Senior Analyst, Customer Success Business Enablement

Your responsibilities

• Reporting to the Customer Success Business Enablement Manager, you will facilitate, align and drive Cross Functional Customer Success Initiatives

• You will periodically review important processes for business integrity, standardized ways of working and best practice sharing. Providing training, technical or strategic solutions where needed to internal Customer Success team and outsourced partner.

• Gather data and insights to monitor KPIs for areas of improvement/optimization using Lean Six Sigma or other similar method; then share insights with relevant stakeholders.

• Drive process optimization by prioritizing and aligning demand for technology and other resources with IT and business partners. Providing business case and cost/benefit analysis, technology roadmaps, key business milestones, business requirement documentation and testing scenarios spanning multiple departments and geographies.

• You will hold working sessions with business partners to identify process improvements.

• Create and maintain documentation of current processes and all subsequent process improvements/changes.

• Provide Customer Success business team with necessary information, training and leadership for SAP and other Customer Success projects.

• Be a first point of escalation for technical issues for the Customer Success team, then investigate, resolve, and or escalate issues.

• Promote an understanding of Customer Success’ roles, processes and activities to partners across teams. Acts as an advocate for adhering to best practices and manages customer expectations.

• Develop and publish routine and ad hoc analytics and insights focused on market and consumer dynamics, Customer Success performance (increase order conversion ratio, team productivity/efficiency, capacity planning and cash conversion cycle).

• Act as subject matter expert (SME) on business processes, SAP and other system functionality and reporting.

Our requirements

What we offer

Job Description

If you’re an original, you're in good company here. It’s what makes us such a cool, iconic and inclusive place to work.

Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an impact on the world. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We responded to Global AIDS crisis and then in 1991 we were the first multinational apparel company to launch a comprehensive code of conduct for all contract factories and licensees. Moreover, we put sustainability into everything we do and our holistic sustainability strategy demonstrates our commitment to both a comprehensive definition of sustainability and to progress across our key sustainability pillars of climate, consumption and community.

Today we are one of the world's largest brand-name apparel companies and a global leader in jeanswear. We design and market jeans, casual wear and related accessories for men, women, and children under the Levi's®, Dockers®, Beyond Yoga, Signature by Levi Strauss & Co.™ and Denizen® brands

We are proud to be an Equal Opportunity / Affirmative Action Employer. We are committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Minorities, females, people with disabilities and veterans are highly encouraged to apply.

We’re looking for a Senior Analyst - Customer Success Business Enablement based in Warsaw, Poland.