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Senior Application Consultant (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42A

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations.

 

Currently, we are looking for a candidate for the position of:

Senior Application Consultant
(Wealth & Personal Banking IT)Numer ref.: Nr.ref.TS/WPB/3/12/2020

Role Purpose

  • Provide Support for Global private banking applications and new initiatives going live and ensure appropriate level of service quality is maintained overall in Production. This also includes incident management, problem resolution, Change support during pre-production and production phases.
  • Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables.
  • Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
  • Review the processes consistently to implement improvement plans, and to support organization objectives for efficiency.
  • Automate tasks to decrease the efforts spent on the regular support activities.
  • Ensure high availability of services.

Key activities and decision making:

  • Ability to do root cause analysis and provide optimum solutions.
  • Minimum 4-5 years of development / support experience on banking platforms.
  • Mandatory technical skills - PL-SQL, UNIX, Shell scripting knowledge, high level middleware application server knowledge, Java understanding
  • Good Analysis, problem solving abilities.
  • Experience on banking functional domain – Any banking stream – Retail, Private, Commercial or markets etc.
  • Excellent written and verbal communication and presentation skills.
  • ACP (Agile certified professional) certification would be an added advantage.
  • Good understanding on Application Support processes - ITIL foundation would be added advantage.
  • Good understanding of service management practices, ITSA – NFRs would be plus.
  • Exposure to cloud platforms (AWS, GCP, Azure) would be plus.
  • Understanding of batch management and experience to manage/support batches.
  • Understand business, environments, shared services to prioritize incidents
  • Be aware of the ongoing infrastructure issues and vigilant to avoid / minimize downtime of services
  • Timely reporting, creation of reports
  • Work with regions for MIRs and SIPs
  • Identify operational risks and contribute to mitigate the same.
  • Participate in crisis calls as applicable following the regional/Global etiquette
  • Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution
  • Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
  • Escalate issues as appropriate and timely
  • Sustain quality in delivery and employ appropriate

Major Challenges

  • Keep pace with technical advances and business needs.
  • Quick learning of new platforms, acquire functional knowledge quickly to support the new applications
  • Crisis calls management, driving resolution of critical incidents, root cause analysis and closure of repetitive issues.

Knowledge & Experience / Qualifications

  • Experience: Graduate with 4+ years of experience in IT application support

Essential technical skills:

  • The ideal candidate for this role will have good knowledge of Unix operating systems and commands, basic knowledge on shell scripting and networking principles. Some exposure to development is desirable but not mandatory.
  • The associate should be familiar with Java, application and web servers, load balancers, network, firewalls, some middleware products would be an added advantage.
  • PL-SQL and oracle knowledge from support point of view is important
  • Knowledge on SSL/TLS, DR management, backup and recovery procedures is must

Essential soft skills:

  • Good analytical skills, with the ability to multi task
  • Ability to work independently, take responsibility and be a self-learner
  • Interpersonal and organizational skills
  • Ability to work within international environment, and across cultures
  • Ability to work under time and stress pressure
  • Ability to continuously provide high quality of service and to ensure compliance of internal policies
  • Pro-active, confident and delivery focused
  • Team player and adaptable to change
  • Punctuality

We offer:

  • Long-term job in one of the largest banking and financial services organization in the world
  • Interesting path of career in an international organization
  • Language / Studies Reimbursement Scheme
  • Professional trainings
  • An environment where you will be given space to take ownership and accountability for your work
  • A Team of professionals that will help you develop & succeed
  • Exposure on all HSBC lines of business and markets
  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

You'll achieve more when you join HSBC.
 
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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