Senior Application Support Engineer, VCS

Your responsibilities

• Support key DevOps concepts including CI/CD – deployment automation and zero downtime implementation

• Work alongside Cloud-Ops, Development and Infrastructure Teams to support scripting the automation for building and deploying applications

• Recommend improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform.

• Implement continual improvement of gateway application, database and service architecture and monitoring

• Complete acceptance testing of new releases and patches, providing technical feedback to Development and QA Teams

• Manage deployment of system changes and maintenance tasks during specified maintenance windows

• Provide 24/7/365 on-call support by responding to escalations, alerts, incidents and problems that affect the environment and payment systems the team is responsible for

• Complete BAU tasks, escalating where exceptions occur

• Develop and implement new BAU tasks and manage change within BAU task procedures.

• Review documentation and change control for technical accuracy

• Prepare technical documentation and SLA reporting.

• Provide input into the development and application of policies and procedures

• Fulfil business request and Customer boarding requirements

• Liaise with internal Cloud Services Teams – 24/7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams

• Provide out of hours on-call support for the managed services as part of a rota

• Perform Capacity planning

• Perform OS patching

• Creation of internal and Customer/Business MI (Management Information)

• Respond to Customer RFPs.

• Perform in a role as a subject matter expert and as part of a project delivery team if/when assigned.

• Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion

• Participate in product evaluation initiatives including feature analysis and system trade-offs

• Provide support and input for PCI audits and security compliance

• Works to deliver enterprise quality, on time

• Ability to participate in design and architect of technical solutions

• Seeks out opportunities to improve own and team performance

• Recommends potential improvements in infrastructure, automation, processes or services and is prepared to manage change

• Demonstrates initiative when resolving incidents or problems

• Monitors and follows up outstanding issues

• Ability to work in cross cultural environment.

• Ability to manage risks

• Fast learning curve

• Self-motivated and accountable

• Should possess excellent communication skills to interact with various stakeholders of the project

• Effectively apply critical thinking and technical expertise to guide the team

• Good team player

• Process compliance

Our requirements

What we offer

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is looking for a Senior Applications Engineer to work as part of its ‘Cloud Services’ team to support and maintain the various databases and applications within its payment environment.

The primary focus for this role will be to support Verifone’s Global APM and / or PIM platforms which are hosted primarily on RedHat Linux, Mongo and MySQL DB.

These environments, hosted in public and private cloud, are designed to process millions of request each day. To achieve this the company offers 24/7 services with strict service availability and service level agreements. Dependent on business requirements, the scope of this role may change.

Hours of work are 40 hours per week, Monday to Friday, 09:00-18:00.

Out of hours support required dependent on business requirements.

Once sufficient experience gained, requirement to participate in a formal out-of-hours on-call support rotation. The on-call rotation will cover 24/7/365, including weekends and public holidays.

The successful applicant will be working in a fast-moving managed service environment so must be flexible and be able to multi-task between resolving support issues and working on projects to meet the company’s long-term goals. The Verifone Cloud Services Team spans across multiple locations, some international travel may be required and therefore the candidate must possess a valid passport.