IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Senior AR Analyst with Italian
What makes IBM BTO unique:
- global communication: want to improve your language skills? We will invest in you!
- flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- diversity: different nationalities united in one team
- initiative: have ideas for improvements? We want to hear them!
Scope of duties:
- building relationship with customers and cooperating with them throughout the month in order to let them know what is payable and making sure they align to the payment timelines;
- perform all collection tasks as per process (sending statements, demands letter, calling customers, identify reasons for missing payments, escalating issues to TL or stakeholders, attend monthly calls with Sales Team, providing necessary reports, prepare refunds)
- contact by email and by phone;
- supporting customers with collection queries (e.g. providing missing invoices, contracts, adding PO number on the invoices, raising disputes to responsible team);
- sourcing information to the Cash Application team on which invoices should be closed with received payments
- work with the team to improve collection process
We are looking for candidates with:
- Experience in collection
- Fluent Italian and English
- Masters degree
- Strong analytical and communication skills
We guarantee you:
- job contract
- the opportunity to participate in training and language courses
- an extensive benefits package (Multisport, healthcare, life insurance)
- an induction training that will allow you to smoothly transition into your new role