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Senior Automation Solution Consultant

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 2019-04-10

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Senior Automation Solution Consultant
    Location: Kraków
    Ref No: OTPE/04/2019

    The Senior Automation Solution Consultant manages the end-to-end process of automation from discovery through to go live, acting as a day-to-day contact for Transformation and Change teams, overseeing that all key documentation is completed and providing frequent progress updates, escalating any issues as required.

    Key Accountabilities:

    • Supports the Automation Service Leads (ASL’s) in the end-to-end management of the delivery lifecycle, acting as the day-to-day contact for Transformation and Change teams
    • Manages and hosts the forums required for the delivery lifecycle (i.e. process demos, solution design workshop), liaising with Digital Operations Center (DOC) and Transformation and Change teams as required
    • Works closely with the DOC Test Manager and DOC Lead in creating the test plan for automated processes
    • Works closely with the DOCs to keep updated on development and testing progress, providing frequent updates as required and escalating issues to the Automation Service Lead and Transformation and Change teams
    • Works closely with IT automation team to ensure system access is available as required
    • Manages the project plan for delivery
    • Liaising with the Transformation and Change teams to ensure SME resources are available at the appropriate stages in the delivery lifecycle
    • Provides status reports to the Automation Service Lead and Central Planning Office on all live projects


    • Understanding of automation technologies, digital inputs and workflows
    • Awareness of industry best practice Robot Process Automation (RPA) methodology
    • Design, incubate and implement future-focused solutions that consider the potential impact of future advances in technology and internal changes
    • Proven track record in a similar role will be desirable
    • Have an excellent knowledge of the change process, project lifecycle and automation tools and techniques, reengineering methodologies
    • Ability to form effective relationships and achieve influence at senior level in the organisation
    • Excellent working knowledge of functional area in an operational or consulting capacity
    • Financial acumen: develop business cases/project charters, ability to budget, track and control project expenditure
    • Strong facilitation and sound leadership skills
    • Negotiation, influence, mediation and conflict management skills
    • Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business
    • Ability to develop cohesive working relationships with business partners
    • Excellent English written & verbal communication skills, other languages an advantage

    We offer:

    • Competitive salary
    • New and challenging position in the multinational environment
    • Stable job in one of the largest banking and financial services organisation in the world
    • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance and many others
    • Modern office in a good location – Kapelanka street
    • Parking card
    • Home working


    You'll achieve more when you join HSBC.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]