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Oferta pracy
Senior BPI Consultant
ADP Polska Sp. z o.o.About the company
- WarszawaWarszawa, Masovian
- offer expired 2 years ago
- contract of employment
- full-time
- senior specialist (Senior)
- hybrid work
- remote recruitment
Your responsibilities
- Ensuring the business is ready, prepared and adopting (cultural/process/system/structural) change
- Ongoing assessment and deep understanding of our process, people and technology to drive continuous improvement
- Ensure consistent/cooperative rollout of initiatives and accepted accountability of BPI results by the department owner across the country as well as alignment with ADP Poland Operational and Strategic plans
- Developing and embedding a culture of continuous improvement and automation within the Poland business utilising proven process improvement methodologies such as Lean Management
- Delivering productivity gains through BPI initiatives that also drive better associate & client experience
- Execution and monitoring of the Client Loyalty Program and strong focus on improving the NPS
- Centralized management, reporting & governance of Poland change initiatives through the Polish PMO ensuring alignment and timely execution with the Poland strategy
- Improvement of our Polish Communications to ensure the right messages are delivered to the right people in the right format using the latest technologies that will drive engagement and awareness
- Implement on-going Management Information reporting and metrics to enable performance management across all areas of Business Excellence
- Monitoring, reviewing all security incidents and developing and delivering business initiatives to prevent security incidents reoccurring and protecting ADP’s business
- Ensuring the GM and key stakeholders are kept informed of progress and initiatives have delivered the expected benefits
- A specialist; responsible for supporting the Poland Business Excellence & Transformation team
Our requirements
- This position requires mature specialist skills as well as strong change management skills
- Proven track record in execution of initiatives with an excellent decision-making skill set
- Must be able to influence multi-directional and non-linear relationships
- Must be able to clearly articulate strategy and obtain buy-in from various stakeholders and resources
- Willing to lead unproven initiatives, challenging new projects, untested, crossing functional and/or unit boundaries, leading change
- Must be able to institutionalize business operating procedures and standards
- Excellent planning and organizational skills with strong inter-personal communication skills
- Understand the client loyalty principles around NPS and improve the NPS by mapping the client journey
- Practitioner level knowledge of BPI and project management tools and practices
- Excellent time management, presentation and organizational skills
- Ability to challenge established processes or procedures and generate innovative ideas for creatively enhancing service and solutions
- Passion for quality and excellence with a relentless drive towards flawless execution
- Educated to degree level or above
- 5+ years’ experience in Operations, Service, or Implementation with large multi-national companies
- Extensive experience in Business Process Improvement and Change Management with a proven track record in delivering results
- Experience working across matrix organizations and international environments
- Strong organizational & project management experience
- Lean 6 Sigma, Business Process Improvement experience & qualifications
- Experience of business to business HR / Payroll systems desirable
- Travel to all ADP Poland locations and international as required
Benefits
- private medical care
- life insurance
- remote work opportunities
- fruits
- holiday funds
- wsparcie dla pracowników
The role is responsible for facilitating and execute on transformational change within Poland, delivering efficiency, consistency & quality in people, process & technology and includes the implementation of automation tools such as Business Process Management Systems (BPMS) and Robotic Process Automation (RPA).
BPI consultant will report directly to the General Manager of ADP Poland and will dotted line into the Service Delivery line. The role has the responsibility and accountability for supporting the creation and execution of the Poland, CE and ESI vision and strategy.
The role is responsible for consulting and supporting all transformational change within Poland, delivering efficiency, consistency & quality in people, process & technology through implementation of automation tools such as Business Process Management Systems (BPMS) and Robotic Process Automation (RPA). Developing and embedding a culture of continuous improvement using Lean Management tools & methodologies. Driving the development and adoption of our Service Delivery System platforms through capturing and executing on voice of associate and voice of client feedback and improving and optimizing our internal communications to support the adoption of change.
6009201510262021
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Senior BPI Consultant, Warszawa