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Senior Business Analyst (US/Canada) - Global Transformation

  • Kraków, małopolskie
  • Specjalista
  • 08.08.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Senior Business Analyst (US/Canada) - Global Transformation
    Location: Kraków
    Ref No: GTC/08/2018
    Global Transformation is a dedicated team that helps shape and implements strategic change for HSBC. Combining our change expertise and experience with our HSBC knowledge and network, we work hand in hand with our business and delivery partners across the world to deliver the important changes needed to achieve HSBC’s aim: to be the world’s leading international bank. Currently we are looking for Programme and Project Services Analyst to join our team.


    Key Accountabilities:

    • Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders,
    • Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems,
    • Questions current state and facilitates stakeholders to identify opportunities for improvement,
    • Exhibits high energy, understands issues within team and galvanizes others to achieve goals,
    • Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners,
    • Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements,
    • Document and develop targeted benefits for a change intervention,
    • Utilises financial skills to develop a high level business case, considering investment and high level benefits,
    • Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts,
    • Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders,
    • Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community,
    • Develops a network of professional relationships (within GT and with business partners) to improve collaborative working and encourage openness - sharing ideas, information and collateral,
    • Leads end-to-end change journey and validates mitigation plans,
    • Defines, shapes and recommends creative solutions options, weighing risk/reward,
    • Manages responsibilities, objectives and task allocations for a large project or programme.
    • Ability to work between 2:00 pm – 10:00 pm according to US/Canadian time zone


    • Expert knowledge of GT Business Transformation Frameworks, methodologies and best practice techniques,
    • A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation,
    • Proven track record as an outstanding analyst or consultant,
    • Overall financial services industry knowledge with specific functional expertise,
    • Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects,
    • Excellent communication, inter-personal and negotiating skills,
    • Experience of managing large teams and resources located remotely,
    • As we are going to support US/Canada, flexibility to work according to their time zones will be required
    • Ability to motivate and lead people, employing appropriate management styles,
    • Ability to decisions making,
    • Certified Business Analysis Professional (CBAP) - Optional,
    • Lean Six Sigma Black Belt/Green Belt – Optional.

    We offer:

    • Stable job in professional team
    • Interesting path of career in an international organization
    • Consistent scope of responsibilities
    • Private health care, employees’ benefits


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

    Applications sent to us will be taken into consideration only if they include the following statement:

    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]