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Senior CI Portfolio Lead

Shell Business Operations

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for:

Senior CI Portfolio LeadNumer ref.: R42321

The Role

We are currently looking for an experienced Senior CI Lead to join our global CI team for Finance Operations.


This role sits in Krakow office and it will be responsible for providing holistic CI support to a large population of finance professionals in the global finance processes with the three key areas of responsibilities:
1. leading complex change
2. equipping Finance staff with the right CI behaviours and skills to solve problems on their own
3. integrating the Components of Operational Excellence


Key accountabilities:

  • Define, scope and lead process improvement projects in alignment with overall CI Finance strategy and business priorities
  • Run numerous training events and courses, as dictated by the operational need. (~1-2 training courses and >20 smaller CI Curriculum trainings)
  • Coach a portfolio of improvement projects, using appropriate CI methodology, including Agile, with each of the projects aiming to develop capability and deliver sustainable business value (also provide ad-hoc coaching support as well as mentor CI practitioners)
  • Deliver at least 1 complex E2E project each year
  • Develop credible trust-based relationships and work closely with senior stakeholders across specific processes to define process improvement priorities and to create a strong continuous improvement culture within these processes. Identify the improvement needs and take the initiative whilst ensuring the usage of the correct project selection and project prioritization criteria
  • Work with stakeholders to identify pain areas and scope opportunities that form the basis of a strong improvement pipeline to be delivered
  • Ensure that effective quality processes are adhered to and that appropriate tools and processes (e.g. Lean Sigma) are being used to drive Continuous Improvement


  • Minimum 5 years work experience with at least 2 years’ experience of operating as a Lean Sigma Certified Greenbelt or Blackbelt or Lean Practitioner or CI Practitioner  
  • Degree in Business Administration, Accounting, Finance, or Engineering (desirable)
  • Change Management / Project Management and Coaching skills
  • Experience delivering or actively supporting improvement projects
  • Experience facilitating workshops and training with groups of staff
  • Ability to coach and develop staff to identify improvement opportunities
  • Effective communicator with the confidence to engage and influence stakeholders at various levels across the organization
  • Capacity and confidence to drive end to end improvement initiatives, with ability to influence positive outcomes, gain senior stakeholder support and deliver results while leading and managing multiple priorities


Special Challenges: 

  • Ability to work in a cross-functional matrix environment, to influence and gain commitment at all organizational levels
  • Coaching for CI across all levels of the organization
  • Managing competing demands from different stakeholders
  • Team Player - Ability to work with people from various work streams cutting across functional boundaries and solicit partnership
  • Able to identify process gaps/waste and recommend improvements to ensure that process tasks are operated effectively and efficiently
  • Strong change management, project management, analytical and problem-solving ability




People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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