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Senior Clinical Specialist (Dentist)

ALIGN TECHNOLOGY

ALIGN TECHNOLOGY

Bierutowska 57/59

Psie Pole

Wrocław

Your responsibilities

  • Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting, mid-course correction and case refinement

  • Structure and manage the execution of project/clinical program tasks and recommends new approaches

  • Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business)

  • Provide input to research and development to improve existing products/ services and develop new ones

  • Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments

  • Support and organize onboarding of new CL specialists

  • Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) with regards to ClinCheck quality issues, providing assistance to the sales organization

  • Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials

  • Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education

  • Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters

  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources

  • Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers

  • Manage speakers and KOL’s (Key opinion leader’s)

  • Support University strategy and DSO (Dental Service Organization) training

Our requirements

  • Require a bachelor’s degree or a master’s degree from a university, preferred Dentistry

  • Minimum 3 years of professional experience of directly related experience in customer relations in medical / dental related areas

  • Clinical Specialist (Dentist/Dental Technician with experience in orthodontics) would be an advantage

  • Excellent written and verbal communication skills in Polish

  • Fluency in English

  • Professional English and Polish skills are essential

  • Strong oral and written communication skills (presentations and correspondence, influencing skills)

  • Efficient at managing competing demands including prioritization, responsiveness and keeping others informed

  • Skill in establishing priorities, and handling multiple projects simultaneously

  • Solid problem-solving ability and ability to manage details

  • Strategic Thinker and highly organized

  • Action Oriented, taking initiatives

  • Demonstrating influencing skills

  • Internet and social media savvy

  • Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings)

  • You will need to be based or willing to relocate to Wroclaw

  • Driving license (cat. B)

  • Strong MS Office knowledge.

What we offer

You will need to be based or willing to relocate to Wroclaw.

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • fruits

  • corporate products and services at discounted prices

  • coffee / tea

  • pre-paid cards

ALIGN TECHNOLOGY

At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

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