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Senior Cloud DevOps Engineer (Compliance IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Git

  • DevOps

About the project

Enterprise Technology- The Compliance IT team provide technology solutions to support the Financial Crime Threat Mitigation (FCTM) function, who are responsible for the global capability to identify, investigate and manage financial crime risk and enable effective information sharing with government, grounded in advanced analytics and technology.

In 2018, HSBC IT started an ambitious programme to migrate applications onto Google Cloud Platform (GCP) This includes the ILFCRM (Intelligence Led Financial Crime Risk Management) programme, for which the core delivery is the new DRA (Dynamic Risk Assessment) application. This programme seeks to improve HSBC’s financial crime risk management, by moving away from a traditional rule-based approach, to using machine learning and advanced analytics to identify more financial crime, with less noise, more quickly.

This role is in the DRA IT team. You will support DRA system implementation & roll-out, you will also provide full scope of production support for DRA application and other services in Compliance/Analytics department.

Your responsibilities

  • Help to deliver GCP development projects, and the rest of the time - spent on production support tasks

  • Collaborate with central teams (architecture, security, engineering, networks) who are responsible for delivering HSBC’s baseline cloud architecture.

  • Collaborate with other development teams that are also working to deliver use cases on GCP (share best practice).

  • Provide full scope of Production Support service including resolution of live incidents as well as post-resolution problem management activities (Incident Management, Service Improvement Plans)

  • Provide technical expertise in finding root cause of major system problems

  • Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business, (Problem Management)

  • Detect, analyze and resolve problems associated with servers, networks and applications

Our requirements

  • Proven track record of delivery

  • Development and/or support role on a large IT project.

  • Banking and/or Financial Crime Risk experience (nice to have)

  • Not necessarily a security expert, but a good understanding of how to build security into an application

  • Coding experience – python preferred

  • GCP experience will be required

  • Continuous delivery understanding and experience with Jenkins (CI/CD) pipeline

  • Good to have Git and Jira

  • Expected to know Ansible technology

  • Good knowledge of Linux system, able to write shell scrips

  • General understanding of enterprise IT systems

  • Experience with ITIL framework - incident, problem, change management know how

  • Knowledge about container standards, Kubernetes, Docker – preferred

  • Knowledge of Big Data environments – recommended


  • Good communication skills - English (verbal, written) that enable you to work on international projects

  • Ability to explain complex ideas

  • Ability to work as part of a team (familiarity with agile methodology)

  • Ability to work in a team that is located across multiple countries and regions

  • Willingness to adapt and learn new things

  • Takes ownership of tasks (hands-on)

  • Good sense of humor

  • Must demonstrate common sense

What we offer

  • Long-term job in one of the largest banking and financial services organization in the world

  • Interesting path of career in an international organization

  • Language / Studies Reimbursement Scheme

  • Professional trainings

  • An environment where you will be given space to take ownership and accountability for your work

  • A Team of professionals that will help you develop & succeed

  • Exposure on all HSBC lines of business and markets

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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