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Oferta pracy
Senior Contact Centre Specialist - Team Coordinator
HEINEKEN KRAKÓWAbout the company
- Kraków, Lesser Poland
- offer expired 3 years ago
- contract of employment
- full-time
- team manager
- remote recruitment
Your responsibilities
- Developing and maintaining successful working relationships with suppliers, employees, local Operating Companies, other teams within HEINEKEN Kraków and other key stakeholders
- Performing daily tasks (depending on assigned role) and company policies
- Providing reports on request, analyze them and draw conclusions
- Responding to queries from Operating Companies/ HEINEKEN Kraków departments/ Banks/ Global Treasury via e-mail/telephone in alignment with service management processes
- Constantly seeking to improve processes
- Identifying issues and using the agreed escalation route in a timely manner if an issue arises
- Knowing and acting as team ambassador of Team’s vision and strategy
- Being a backup of Team Leader in operational meetings with Operating Company, daily huddles with team
- Being responsible for operational delivery based on business objectives with expected quality
- Monitoring team’s daily performance
- Being a first escalation point for the team and external stakeholders
- Ensuring that effective controls are executed, delivering monthly control reports
- Bringing constructive challenging ideas, taking ownership of agreed actions
- On boarding new team members
- Supporting recruitment of Junior Administrators
- Supporting Team Leader in status check of objective and development plans for team members
- Flagging to Team Leader potential performance issues
- Being empowered as first line people related issues
- Supporting Team Leader in change management activities
Our requirements
- Your level of English and German as preferable or any other European language is on fluent level
- You have a few years experience is related to Purchase to Pay/Shared Services Center area
- You have strong attention to details
- Your analytical skills are on a high level
- You have experience in SAP system (as an asset)
- Your knowledge of Excel is on an intermediate level
- You are able to work in teams
- You are able to adjust and manage a rapidly evolving business and shared service environment
- You are interested in developing leadership skills
- You have ability to effectively communicate and coordinate others
- You have very good problem solving skills
- You present very good collaborative skills allowing to effectively manage the relationship with the key stakeholders, both internal and external
What we offer
- Private Medical Healthcare
- Performance bonus
- Sodexo card
- Life insurance
- Referral program
- Development opportunities
- Local and global job opportunities within HEINEKEN
- ACCA Approved Employer
- Work from home flexibility (also after COVID)
Benefits
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- integration events
- corporate sports team
- parking space for employees
- extra social benefits
- pre-paid cards
- christmas gifts
- employee referral program
- charity initiatives
- flexible work from home scheme after pandemic/lockdown
- open bar on Fridays;)
HEINEKEN KRAKÓW
At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.
An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.
HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.
HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!
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Senior Contact Centre Specialist - Team Coordinator, Opolska 100, Kraków