Oferta pracy

Senior CRM & Retention Specialist

DisplateO firmie

Displate

al. Jerozolimskie 123A

Warszawa

Displate was founded in Poland in 2013. We are a global e-commerce platform that offers content creators a new way of selling their designs and where everybody comes for metal posters with graphics they love. Our mission? We allow people to collect their passions!

As an international marketplace, we gather more than 40 000 artists from all over the world and sell their designs (over 1,5 million of them!) on one-of-a-kind, magnet-mounted metal prints. Displate is home to everyone who lives and breathes a good design. Which is a whole lot of people – we’ve already sold 3 million posters and counting!

We got more than 350 talented people working across all teams: our headquarters & manufacture in Warsaw, Poland, and our Austin branch in Texas, USA.


Our next step is to conquer the galaxy! Who’s in?

Senior CRM & Retention Specialist
Warsaw

You will be responsible for: 

  • planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty
  • increasing customer LTV and the share of returning customers in total orders
  • analyze of user journey, using insights to find points where people have been missed of left behind
  • management of Displate Club, an internal premium club for our best clients & increasing DC up-sales for orders
  • increasing the share of channels / CRM campaigns in total revenues
  • analyze results to provide insights to support product development, category management and sales initiatives
  • you will be working cross-functionally across a range of teams, sharing insights to drive growth

We expect from you:

  • strong background in customer re-engagement and retention strategies is a must
  • strong technical background including martech and data analysis
  • broad marketing knowledge including strategy and business models
  • fluent English
  • experience in working within a start-up or scale up environment
  • knowledge of Optimove or Exponea will be a plus (we will also appreciate knowledge of other CRM platforms)
  • knowledge of performance, A/B tests, CRM, CS, UX, business models would be an advantage
  • excellent interpersonal, written and verbal communication skills
  • being results-driven and team oriented
  • positive, energetic and constructive approach to work
  • you'll be highly organised, ability to prioritise tasks, make decisions and build communications

We are cool because:

  • we offer plenty of opportunities for professional growth and an extremely positive atmosphere - after all your development and job satisfaction are in our interest :)
  • we work with the premium quality product we produce in our in-house manufacture
  • we are a Polish company but a global brand thinking BIG - we work in an international workplace in cooperation with our global business partners
  • we work in a creative office space in the center of Warsaw and have a second office in Austin, US
  • we work hard but play harder, believe in the value of taking time off
  • we know how to chill - we have a chill room, game room as well as drumset and other stuff for you to rock on (after hours ;) )
  • we provide fresh fruits for that creative brain of yours
  • you can have coffee your favourite way - we have it all, from french press to moccamaster and, of course, an automatic coffee machine
  • we organize charity events like Charity Breakfasts to help others
  • in our company's bookcase, you can find comics, business books or art books (and a nice place to read on our couches and hammocks)
  • we love to help people express themselves :)

I confirm that I have been informed that GWD Concept Sp.z.o.o., a company based in Warsaw, Al. Jerozolimskie 123A, is the controller of my personal data. I have been informed that I have the right to access my data, rectify it, erase it or limit its processing.

I have been informed that I have the right to withdraw my consent at any time by sending an appropriate request to the following address – [email protected]

I have also been informed that my personal data will be processed by GWD Concept Sp.zo.o. until the completion of the recruitment process, unless I withdraw my consent earlier by sending an appropriate request to [email protected]

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