Oferta pracy

Senior Customer Care Specialist

Olympus Business Services Sp. z o.oO firmie

Olympus Business Services Sp. z o.o

Piłsudskiego 69

Wrocław

Visions for a future together

Olympus is a worldwide leading manufacturer of optical and digital precision technology, provides innovative solutions for state-of-the-art medical systems, digital cameras and scientific solutions. The company’s award-winning products are instrumental in detecting, preventing and healing illness, driving scientific research and documenting life with artistic freedom. In the hands of its customers, Olympus’ high-tech products help to make people’s lives healthier, safer and more fulfilling.


Headquartered in Wrocław, Olympus Business Services acts as a shared service centre for Europe, the Middle East and Africa (EMEA), thus ensuring the harmonisation of administrative processes across the region.

Senior Customer Care Specialist

Responsibilities:

  • Responding to incoming phone calls and e-mails in a timely and professional manner to deliver a positive customer experience in each interaction.
  • Researching and resolving routine customer issues and requests independently.
  • Partnering with internal units to provide tailored solutions to customer's non-standard or ad-hoc requests.
  • Proactively escalating concerns to appropriate parties in anticipation of a customer complaint.
  • Building sustainable relationships and trust with internal and external parties.
  • Maintaining and demonstrating up-to-date relevant product and services knowledge to effectively guide clients and resolve issues.
  • Acting as liaison between customers and internal stakeholders to ensure flawless customer care.

Requirements:

  • Professional working proficiency in English (verbal and written).
  • Minimum 4 years of relevant experience.
  • University degree (preferred Technical, Life Science, Logistics, etc.).
  • Capability to communicate accurately and persuasively while demonstrating adaptability and empathy.
  • Effective listening and logical skills, including capability to summarize information and offer solutions.
  • MS Office Proficiency (Excel, Word, Power Point).
  • Sales management experience preferred but not required.
  • SAP working knowledge preferred but not required.

Competences:

  • Ability to build and sustain rapport with customers and internal units.
  • Ability to work under pressure.
  • Effective priorities management and organizational skills imperative.
  • Capability to function both independently and as a part of a team.
  • Willingness to continuously improve.
  • Accountability for own and team's work.

When applying, please ensure to add following statement to your resume:

 

Zgodnie z art.6 ust.1 lit. a ogólnego rozporządzenia o ochronie danych osobowych z dnia 27 kwietnia 2016 r. (Dz. Urz. UE L 119 z 04.05.2016) wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb aktualnej i przyszłych rekrutacji.

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