Oferta pracy

Senior Customer Engagement Manager


  • Toruń

    Toruń, Kuyavia-Pomerania
  • offer expired over a month ago
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work, hybrid work
  • remote recruitment
  • Робота для іноземців
    без польської

Your responsibilities

  • Developing and maintaining relationships with assigned clients

  • Establishing and running an effective process to proactively identify existing client needs and priorities

  • Maintaining existing customer engagement metrics and data

  • Organizing onboarding and training sessions

  • Acting as a strategic advisor on the best utilization of purchased products for assigned clients

  • Leading the customer agreement renewals process

  • Identify potential cross-sell and upsell opportunities

  • Proactively identifying strategies to maximize client retention

  • Communicating effectively across the organization to raise the customers’ needs and find the best resolutions to customers’ issues

Our requirements

  • Excellent communication skills (verbal and written) - English is a must, any additional foreign language is a huge plus!

  • Confidence in interactions with different stakeholders

  • Proven ability to build business relationships

  • You are comfortable in negotiation discussions

  • You can analyze and manage data relating to customer relationships

  • ‘Own the task’ attitude as opposed to ‘do what you are told’

  • 1-3 years of experience in customer success, customer engagement, account executive roles or other customer-facing roles

  • Relevant industry knowledge (understanding of crypto-assets and/or anti-money laundering/AML compliance) or are willing to gain that knowledge

  • Ambition combined with a strong work ethic, excellent time management and planning skills

  • You can work both independently and as part of a team

What we offer

  • An amazing opportunity to enter a booming industry and to influence the future of blockchain technology

  • A competitive salary, private healthcare (Medicover), sports card (Multisport)

  • Never-ending possibilities to learn new skills with a diversified range of tasks

  • Be part of a motivated, dynamic and international team of professionals

  • Flat hierarchy with short decision-making processes

  • Easy-going, non-corporate atmosphere

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • flexible working time

  • no dress code

  • christmas gifts

  • employee referral program


At Coinfirm we create a safer blockchain economy by being at the forefront of innovation in crypto AML compliance and analytics. Daily, we are helping financial institutions like banks or exchanges in managing crypto risk by delivering reports and real-time live-tracking services. Our team have a mission to combat crypto crimes (frauds, human trafficking or drug dealing naming just a few) by using our cutting-edge technologies in our investigations and asset tracing services.

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