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Senior Customer Experience Specialist with German

Honeywell

Katowice, śląskie
ogłoszenie wygasło rok temu
Umowa o pracę
Starszy specjalista (Senior)

Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses - Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies – are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.

Senior Customer Experience Specialist with GermanNumer ref.: 134588

The future is what you make it. By joining Honeywell Safety and Productivity Solutions, you become a member of our diverse team of problem solvers, innovators, dreamers, and doers who create the things that shape our future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us shape the future?

At Honeywell Safety and Productivity Solutions, the Senior Customer Experience Specialist is responsible for the entire OtC (Order to cash) process, which is order processing in ERP, management of customers, communication, contact with logistics and manufacturing, as well as invoicing. Delivering an outstanding customer experience by serving as the primary customer point of contact. We want you to handle the end-to-end customer experience so you will have the ownership of the process and be able to see the results of your work instantly. You will be supporting customers from various countries across Europe and will have a chance to use your language capabilities on a day-to-day basis.

The Role / Core responsibilities:

Handle entry level customer related issues and concerns
Record all customer interactions into a CRM (Customer Relationship Management) Database
Process standard orders & Maintain order accuracy
Ensure all orders are entered within timeframe
Process changes and enhancements to orders
Actively participate in departmental activities and initiatives
Maintain complete customer records of all direct customers returns, orders, credits, and requests

Requirements:

Bachelor’s degree (or equivalent education or experience in similar roles)
Business fluent in written and spoken German and English
Excellent communication skills (oral and written)
Strong knowledge of Microsoft Office
Experience working in a customer-facing role
High level of skill in ERP/CRM systems (preferably SAP)

We value:

High level of customer orientation, dedicated “can do” attitude
Excellent interpersonal, organizational, and time management skills
Ability to drive improvements leading to greater customer experience, higher quality and lower costs
Strong teammates with the ability to take ownership and follow-through
Ability to establish relationships and networks in a virtual team environment

We offer:

Possibilities to grow within the newly built structures of Honeywell
Training and development opportunities
Full time contract
City center location in Katowice (great commute)
Multinational team and management focused on people development
Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)

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