Ta oferta pracy jest nieaktualna od 416 dni. Sprawdź aktualne oferty pracy dla Ciebie

(Senior) Customer Service Desk specialist with foreign languages

  • Łódź, Pabianice, łódzkie
  • Specjalista
  • 26.09.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Lumileds is the global leader in light engine technology. The company develops, manufactures and distributes groundbreaking LEDs and automotive lighting products that shatter the status quo and help customers gain and maintain a competitive edge. With a rich history of industry “firsts,” Lumileds is uniquely positioned to deliver lighting advancements well into the future by maintaining an unwavering focus on quality, innovation and reliability.

    (Senior) Customer Service Desk Specialist
    with foreign languages
    Location: Łódź (okolice), Pabianice


    • Order handling E2E (manual & digital) & follow up, incl. availability check (push), delivery creation, tracking shipment
    • Claims handling
    • Very close collaboration with Sales Team and support departments (e.g. Planning & Finance)
    • First contact point for customers and Sales Team (calls, emails, meetings)
    • Contribution to solving overdues (together with Sales and Finance Team)
    • Continuous improvements (Kaizen & QIC)
    • Administrative support (report, provide logistic data)
    • (Export:) ensure that all activities are compliant and in line with legal regulation and rules.


    • University degree
    • Fluent command of English + one of the following languages: German, French, Spanish, Russian, Italian
    • Experience in the Customer Service
    • Well-developed interpersonal skills such as: customer orientation, problem solving attitude, continues improvement of processes, discipline in process management, determination in fulfilling customer needs
    • SAP (knowledge of  SD will be additional advantage)
    • TecCom (knowledge of  SD will be additional advantage)
    • Excel.

    We offer:

    • Excellent opportunities for professional growth in a dynamic, multicultural environment;
    • Wide development opportunities;
    • Benefit Systems sport card;
    • Private medical care in local medical point;
    • Wide benefits range from Social Benefits Fund.
    Scheduled date of employment: 02.01.2018

    Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2016, item 922 with further amendments)."

    Simultaneously we inform that Lumileds Poland S.A. (Partyzancka 66/72, 95-200 Pabianice) is your personal data administrator. Your personal data will not be available without your permission. You have a right to access and change your personal data. Obligation of sharing your personal data results from art. 22 (1) § 1 labour code.

    We will answer only selected applications. Applications without confidentiality permission will not be considered.