Oferta pracy

Senior Customer Service - European Languages

Michael PageO firmie

  • Praha, Czechy

  • Ogłoszenie wygasło 3 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
Senior Customer Service - European languagesNumer ref.: JN -092020-1230463

The Senior Customer Care Representative supports Customer Care Supervisor in ensuring that company is a reliable, professional and responsive partner for all Customers within Europe.

Client Details

We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe.

Description

  • Call handling
  • Manages product and service complaints
  • Ensures a correct Customer Master Data maintenance
  • Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
  • Ensures a reliable Product Support (basic level)
  • Assures fulfilment of the local legal requirements
  • Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
  • Reaches local Customer Care targets
  • Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
  • Promotes campaigns and offers agreed with the Customer Care Manager.
  • Manages Leads qualification
  • Works and leverages relations with sister companies

 

Profile

  • At least 3 years of experience in Customer Service filed
  • Expert knowledge as SAP user for Customer Care modules
  • Valuable knowledge as user in CRM systems
  • Knowledge of English Language
  • Knowledge of European languages at least at C1 level

Job Offer

Attractive base salary with 25 days of holiday.

     

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