sharing the costs of sports activities
Niestety, nie wspieramy Twojej przeglądarki
Niestety nie wpieramy Twojej przeglądarki co może znacznie wpłynąć na poprawne ładowanie skryptów strony.
Oferta pracy
Senior Customer Service Representative with German
Westrock Services Poland Sp. z o.o.About the company
- Zabierzów (pow. krakowski), Lesser Poland
- offer expired 3 years ago
- contract of employment
- full-time
- senior specialist (Senior)
Your responsibilities
As a Senior Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. As Senior CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
How you will impact WestRock:
• Ensuring customer’s satisfaction through high quality service
• Managing customer’s orders
• Creating and maintaining customer information in ERP system.
• Supporting Sales Managers and Key Accounts Manager
• Cooperation with Logistics departments
• Handling customers complaints
• Follow Service Level Agreements with customers
• Respect standard work procedures and policies
• Support Statistics and Suggest Improvement
Our requirements
- Bachelor’s degree
- Min. 2 years of similar experience in Customer Service or related area
- Great communication and interpersonal skills
- Customer orientation
- Ability to work individually and in a team
- Good problem-solving skills and attention to details
- Ability to work under tight deadlines
- English and German language skills (min. B2)
What we offer
- Attractive salary reflecting skills, competencies and potential
- Career advancement opportunities with a Fortune 200 global packaging leader where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
- Corporate culture based on integrity, respect, accountability and excellence
- Comprehensive training with numerous learning and development opportunities
- Private Medical Services in LuxMed with preferential rates for additional family members
- Life insurance in AXA, with preferential rates for additional family members
- Holiday pay bonus
- MultiSport Card, Cafeteria system
- One additional leave day every 3rd work anniversary
- Free parking space
- We can offer 2 days per week for Home office
- Our office is located in Kraków Zabierzów (Kraków Business Park), Eximius Park (building no. 800, ul. Krakowska 280 KBP-800, 32-080 Zabierzów
Benefits
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- parking space for employees
- holiday funds
- extra leave
- Cafeteria system
Westrock Services Poland Sp. z o.o.
Real value doesn't come from a supplier. It comes from a partner.
We’re more than a supplier: we’re a partner that provides a competitive advantage, a partner that can deliver consistent quality and superior service, a partner that fuels innovation to foster real, sustainable growth.
We have a long history of entrepreneurship, leadership and innovation. That history includes game-changing developments in papermaking, packaging design and retail solutions, as well as strategically building and strengthening our company's capabilities over time.
With operations around the world and expertise in every shopping category, we focus on working with brands to help them win
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPowiadamiaj mnie o podobnych ofertach
Senior Customer Service Representative with German, Krakowska 280, Zabierzów (pow. krakowski)