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Senior Customer Service Specialist/Account Manager

HireRight Poland Sp. z o.o.

  • Uniwersytecka 18, Katowice
    Katowice, Silesian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

HireRight Poland Sp. z o.o.

Uniwersytecka 18

Katowice

Your responsibilities

  • Acting as designated Account Manager responsible for overall relationship and customer support for a number of clients.

  • Client Liaison – providing candidate/file and company specific information and progress reports in response to clients’ enquiries / Handling all levels of enquiries from customers

  • Building long term relationships with the assigned clients

  • Maintain and improve client satisfaction and performance;

  • Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides

  • Maintain SWOT Analysis and Health plan files for all accounts including risk analysis and development plans

  • Promoting and discussing new services, marketing materials and procedural changes with their Clients

  • Handling SLA reviews of their clients and managing change through Service Delivery Teams

  • Leading frequent Client meetings (face to face and/or conference calls)

  • Generating MI reports and conducting presentations and training

  • Cooperating with Service Delivery teams to ensure quality and timely service at all times

Our requirements

  • English C1 level is essential

  • Preferable 2 years Client / Customer Service

  • Generate Reports via Excel, via Business Objects if considered a plus

  • Professional Presence; Ability to work with people in multiple roles in a firm

  • Intermediate skills with Microsoft PowerPoint preferred

What we offer

  • HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly.

  • Private Medical Care

  • Lunch Vouchers

  • Paid Lunch Break (30 Minutes)

  • Group Life Insurance

  • Career Path & Opportunities to Grow

  • Coffee, Tea, Hot Chocolate

  • Football Table, Darts, TV

  • Football & Running Teams

  • Glasses Voucher

  • Bonus Plans

  • Summer & Winter Party

  • Friendly Atmosphere

  • Professional Training

HireRight Poland Sp. z o.o.

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.

For more information about our company and Katowice office, please be sure to visit us on Facebook -https://www.facebook.com/hirerightPL/

HireRight is an Equal Opportunity Employer

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Job Description

Acting as the contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through superior partnership.