Senior Customer Service Specialist/Account Manager
HireRight Poland Sp. z o.o.
- Uniwersytecka 18, KatowiceKatowice, Silesian
- offer expired 2 months ago
- contract of employment
- manager / supervisor
- remote recruitment
Acting as designated Account Manager responsible for overall relationship and customer support for a number of clients.
Client Liaison – providing candidate/file and company specific information and progress reports in response to clients’ enquiries / Handling all levels of enquiries from customers
Building long term relationships with the assigned clients
Maintain and improve client satisfaction and performance;
Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
Maintain SWOT Analysis and Health plan files for all accounts including risk analysis and development plans
Promoting and discussing new services, marketing materials and procedural changes with their Clients
Handling SLA reviews of their clients and managing change through Service Delivery Teams
Leading frequent Client meetings (face to face and/or conference calls)
Generating MI reports and conducting presentations and training
Cooperating with Service Delivery teams to ensure quality and timely service at all times
English C1 level is essential
Preferable 2 years Client / Customer Service
Generate Reports via Excel, via Business Objects if considered a plus
Professional Presence; Ability to work with people in multiple roles in a firm
Intermediate skills with Microsoft PowerPoint preferred
What we offer
HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly.
Private Medical Care
Paid Lunch Break (30 Minutes)
Group Life Insurance
Career Path & Opportunities to Grow
Coffee, Tea, Hot Chocolate
Football Table, Darts, TV
Football & Running Teams
Summer & Winter Party
HireRight Poland Sp. z o.o.
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. NAPBS accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
HireRight Katowice received a Manpower ‘Friendly Work Environment’ award.
For more information about our company and Katowice office, please be sure to visit us on Facebook -https://www.facebook.com/hirerightPL/
HireRight is an Equal Opportunity Employer
Acting as the contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through superior partnership.