Oferta pracy

Senior Customer Service Specialist with Dutch

Miele Global Services Sp. z o. oAbout the company

  • Pastelowa 6, Poznań
    Poznań, Greater Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • senior specialist (Senior)

Miele Global Services Sp. z o. o

Pastelowa 6


Your responsibilities

  • supporting sales back office;

  • supporting retailers in handling their daily business;

  • creation a positive customer experience for each retailer and relevant touchpoint;

  • accepting and processing home appliance orders from our retail partners;

  • checking the ability to deliver, possibly offering alternative solutions and telephone product advice;

  • creation of offers in coordination with the sales force;

  • clarifying customer complaints even in the event of an escalation;

  • entry and release of credit notes and returns according to specifications;

  • processing general administrative tasks of the department;

  • deliver input to continuous improvement and potential enhancements of processes and solutions;

  • supporting junior members of the team.

Our requirements

  • relevant work experience (1-3 years) in a contact center;

  • Bachelor (e.g., Business administration or of a comparable study program) or equivalent / higher education;

  • very good written and oral communication in Dutch and good level of English;

  • good MS-Office skills and already first experience and skills in SAP;

  • excellent communication skills;

  • assertiveness, flexibility, resilience;

  • good Team-player able to work in cross cultural team;

  • customer centric mindset;

  • solution focused - acts ’customer first in perfect execution’;

  • attention to detail and ability to deliver accurate results;

  • agile working way.

What we offer

  • extensive benefit package (including private healthcare and Multisport card)

  • attractive location

  • work based on work-life balance concept

  • friendly and supportive working atmosphere

  • opportunity to grow and develop in a team of professionals

  • possibility of being involved in local initiatives and social action projects

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • parking space for employees

  • extra social benefits

  • christmas gifts

  • charity initiatives

Miele Global Services Sp. z o. o

It takes nothing less than the extraordinary to satisfy people with the highest standards. Since our establishment in 1899, we have reached this very goal with our enduring brand promise, ’Immer Besser.’. We achieve inspiring results and redefine excellence every day with our strong brand, pioneering products, and award-winning services. This is why Miele is one of the most trusted and desirable premium brands in the world today.

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