sharing the costs of sports activities
Senior Customer Service Specialist with English
- Piotra Skargi 6, KatowiceKatowice, Silesian
- offer expired 5 months ago
- contract of employment
- specialist (Mid / Regular)
- full office work
- remote recruitment
As a Senior Customer Service Specialist your main role will be to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Timely gather all relevant info to accurately respond to all customer queries related to:
product availability, stock levels, pricing lists, lead times, minimum order quantity and/or value
Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
Close cooperation with sale, logistics and production departments
Build professional relationship with the counterparts and related functions.
Interpret customer requirements, match products to customer specifications, ensure quote is technically compatible by communicating with other departments and staff to determine and clarify project requirements. Use technical knowledge to prepare offer.
Actively taking part in shadowing during the visit at the sending site – reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog
Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, , Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
Maintain Customer Master Data in ERP system.
Demonstrated success in a customer service role – minimum 2 years of experience
Experience in transition of processes, knowledge transfers
Very good, practical knowledge of English language.
Experience with Microsoft Office and strong orientation to problem solving and analysis.
Experience with IFS or SAP system will be an advantage
Ability to build long-term relationships with customers by establishing trust and credibility
Excellent time management and organizational skills
Strong Teamwork and collaboration skills – working with internal and cross functional teams
Ability to prioritize tasks and complete them in a high-pressure environment
What we offer
Employment contract with attractive compensation;
Stable employment in a successful organization;
Work in Creative and Friendly International Team;
Private medical care;
Opportunity to grow interesting career path.
private medical care
flexible working time
extra social benefits
PRÆSIDIAD is the home to global brands (Betafence, Guardiar, Hesco and Essia), which specialize in the security, defence and protection of people and assets around the world. Each day, millions of people are at work in the trust that PRÆSIDIAD products are protecting their lives and livelihoods from domestic and global threats, natural disasters and targeted attacks. Our goal is to deliver innovative products that inspire confidence, so that people are able to live and work each day in confidence.
We also offer:
Opportunity to develop your skills and qualifications, take on new challenges and reinvent yourself within the company
Stimulating and dynamic workplace in a fast-moving environment with ample career perspectives
Opportunity to represent the company with key customers and actively build exceptional customer experience
Possibilities to grow your expertise within the newly built structures of Customer Service Centre;
Work in multitasking team which performs different type of activities and provides full service for the Client;
Contact with clients and experts across all business areas around the world will give you a chance to use your language capabilities on day to day basis;
Dedicated onboarding program, training plan and all support needed in initial period;
Work in a creative and friendly international team in a growing Shared Service Center structure.
If you find this role interesting, do not hesitate and APPLY TODAY with your CV in English!