Oferta pracy

Senior Customer Service Specialist with French

Praesidiad Limited

  • Piotra Skargi 6, Katowice
    Katowice, Silesian
  • offer expired a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • full office work
  • remote recruitment

Praesidiad Limited

Piotra Skargi 6

Katowice

Your responsibilities

  • Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, pricing lists, lead times, minimum order quantity and/or value

  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion

  • Close cooperation with sale, logistics and production departments

  • Build professional relationship with the counterparts and related functions

  • Interpret customer requirements, match products to customer specifications, ensure quote is technically compatible by communicating with other departments and staff to determine and clarify project requirements. Use technical knowledge to prepare offer

  • Actively taking part in shadowing during the visit at the sending site – reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog

  • Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, , Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue

  • Maintain Customer Master Data in ERP system

Our requirements

  • Demonstrated success in a customer service role – minimum 2 years of experience

  • Experience in transition of processes, knowledge transfers

  • Very good, practical knowledge of both French and English language

  • Experience with Microsoft Office and strong orientation to problem solving and analysis

  • Experience with IFS or SAP system will be an advantage

  • Ability to build long-term relationships with customers by establishing trust and credibility

  • Excellent time management and organizational skills

  • Strong Teamwork and collaboration skills – working with internal and cross functional teams

  • Ability to prioritize tasks and complete them in a high-pressure environment

What we offer

  • Opportunity to develop your skills and qualifications, take on new challenges and reinvent yourself within the company

  • Stimulating and dynamic workplace in a fast-moving environment with ample career perspectives

  • Opportunity to represent the company with key customers and actively build exceptional customer experience

  • Possibilities to grow your expertise within the newly built structures of Customer Service Centre

  • Work in multitasking team which performs different type of activities and provides full service for the Client

  • Contact with clients and experts across all business areas around the world will give you a chance to use your language capabilities on day to day basis

  • Dedicated onboarding program, training plan and all support needed in initial period

  • Work in a creative and friendly international team in a growing Shared Service Center structure

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • extra social benefits

The role

As a Senior Customer Service Specialist your main role will be to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

Praesidiad Limited

PRÆSIDIAD is the home to global brands (Betafence, Guardiar, Hesco and Essia), which specialize in the security, defence and protection of people and assets around the world. Each day, millions of people are at work in the trust that PRÆSIDIAD products are protecting their lives and livelihoods from domestic and global threats and natural disasters. Our goal is to deliver innovative products that inspire confidence, so that people are able to live and work each day in confidence.

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