Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcySenior Customer Service Specialist with French
Praesidiad Limited
- Piotra Skargi 6, KatowiceKatowice, Silesian
- offer expired a month ago
- contract of employment
- full-time
- senior specialist (Senior)
- full office work
- remote recruitment
Praesidiad Limited
Piotra Skargi 6
Katowice
Your responsibilities
Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, pricing lists, lead times, minimum order quantity and/or value
Track, follow-up and resolve customer’s outstanding issues in a timely fashion
Close cooperation with sale, logistics and production departments
Build professional relationship with the counterparts and related functions
Interpret customer requirements, match products to customer specifications, ensure quote is technically compatible by communicating with other departments and staff to determine and clarify project requirements. Use technical knowledge to prepare offer
Actively taking part in shadowing during the visit at the sending site – reviews the documentation and compares it with the tasks that are being done, gathers customers specific requirements, identifies backlog
Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, , Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
Maintain Customer Master Data in ERP system
Our requirements
Demonstrated success in a customer service role – minimum 2 years of experience
Experience in transition of processes, knowledge transfers
Very good, practical knowledge of both French and English language
Experience with Microsoft Office and strong orientation to problem solving and analysis
Experience with IFS or SAP system will be an advantage
Ability to build long-term relationships with customers by establishing trust and credibility
Excellent time management and organizational skills
Strong Teamwork and collaboration skills – working with internal and cross functional teams
Ability to prioritize tasks and complete them in a high-pressure environment
What we offer
Opportunity to develop your skills and qualifications, take on new challenges and reinvent yourself within the company
Stimulating and dynamic workplace in a fast-moving environment with ample career perspectives
Opportunity to represent the company with key customers and actively build exceptional customer experience
Possibilities to grow your expertise within the newly built structures of Customer Service Centre
Work in multitasking team which performs different type of activities and provides full service for the Client
Contact with clients and experts across all business areas around the world will give you a chance to use your language capabilities on day to day basis
Dedicated onboarding program, training plan and all support needed in initial period
Work in a creative and friendly international team in a growing Shared Service Center structure
Benefits
private medical care
life insurance
flexible working time
fruits
integration events
extra social benefits
The role
As a Senior Customer Service Specialist your main role will be to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Praesidiad Limited
PRÆSIDIAD is the home to global brands (Betafence, Guardiar, Hesco and Essia), which specialize in the security, defence and protection of people and assets around the world. Each day, millions of people are at work in the trust that PRÆSIDIAD products are protecting their lives and livelihoods from domestic and global threats and natural disasters. Our goal is to deliver innovative products that inspire confidence, so that people are able to live and work each day in confidence.