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Senior Financial Controller

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 30.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Role purpose

    A new operating model is being established for AZ Finance, which includes the establishment of a new organisation, Integrated Finance Solutions. IFS provides services for FP&A, Record to Report to customers in Commercial (International and Europe), Science, Operations & Enabling Functions and Group Finance.

    IFS services are delivered from 3 regional service centres in EMEA, Asia Pacific and the Americas, with a small central management team in the UK. Altogether, IFS Global Service will have a combined team of approx. 250 roles.

    The Customer Lead is responsible for building, maintaining and developing robust relationships with the customers in their allocated portfolio. This role is the key interface with functional leadership teams and will therefore need to build credibility and an in-depth understanding of business priorities and gain early insight into changing needs and requirements to ensure that IFS can adapt and deliver to customer expectations.

    As the central point of contact for the business, you will be a visible ambassador for IFS, leading on all service matters, including measurement and performance, service change and service improvement initiatives.

    The Customer Lead will co-ordinate, consolidate and deliver monthly Management Information Packs and Planning & Forecasting packs for the functional Leadership Teams, working with relevant Business Analysts and Finance Business Partners.

    Senior Financial Controller

    Location: Warsaw

     

    Key Responsibilities

    Commitment to Customer

    • The Customer Lead’s main accountability is to deliver world class customer service whilst adhering to all relevant financial controls and global processes.
    • Monitor performance against SLAs and proactively identify issues and areas for improvement
    • Collection of timely and meaningful feedback on customer satisfaction, reporting on service performance and customer experience, ensuring that actions are taken to address  issues and continuously improve results
    • Build strong relationships with functional Leadership Teams, developing a deep understanding of the operating environment, future strategic direction and awareness of potential changes, using this acumen to feed into a quality Monthly Performance Pack. Success in the role will be dependent on maintaining excellent working relationships with the Senior Management Teams of the customer.

    Process Execution

    • Act as primary point of contact and escalation for all service delivery or people performance issues. Manage issues by ensuring that correct resources are working on a timely resolution and that all stakeholders are informed of status and progress
    • Customer Lead to review all ad hoc requests and changes in business requirements made by their customers. Liaise with Finance Team Leads to prioritise and manage resource in responding to such requests.
    • Co-ordination of Monthly Performance Reporting and standard core components of all Planning and Forecasting presentation packs for key customers. Matrix relationship across IFS teams to gain timely and accurate numbers with high level commentary. This is alongside qualitative, additional commentary gained from the Finance Business Partners.
    • Support the standardisation of performance reporting process and outputs across all Operations sites & Enabling Functions, bringing insight and sharing knowledge and best practice.
    • Facilitate discussions between relevant Global Process Owners, Service Delivery Leads & customer to ensure that impact of proposed standardisation and simplification changes are understood. Provide support to deliver smooth introduction of change into the business, minimising any adverse impact on customer service performance.
    • Perform relevant financial controls (including but not limited to month end review, system sign off)

    Integral member of the Customer Leads Group providing meaningful input when assessing, prioritising and implementing activities to deliver the strategy.

    Work collaboratively with:

    Management Teams of customer groups  to build confidence in organisation and to establish strong and honest working relationship Finance Business Partners to gain detailed understanding of business priorities, issues and performance drivers. Global Process Owners to understand global process and impact of proposed changes on customer Business Analysts to ensure that SLA being met and that issue resolution is fast and effective

                    

    Essential criteria

    • The role holder will be a qualified finance professional or equivalent with significant post qualification experience
    • Experience of change management and building engagement
    • Cross-boundary experience, including building relationships remotely and cross-culturally
    • Sound understanding of the finance processes in the scope of IFS Global Services
    • Experience of working in a matrix organisation with proven ability in driving accountability across multiple teams

    Desirable criteria

    • Experience of working in a customer orientated organisation
    • Knowledge of Pharma Industry
    • Knowledge of manufacturing accounting and reporting

    Internal and External Contacts/Customers

    • Functional Heads
    • Finance Business Partners
    • Customer Director
    • Finance Team Leads in IFS

               

    AZ Values

    Leadership - Able to create a vision and inspire others to realise it irrespective of circumstances. Can set clear meaningful and realistic objectives that give people the opportunity to use their own initiative

    Communication - The ability to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

    Managing Relationships - Able to build and maintain effective working relationships with a range of people.

    Collaborative working- Works in partnership and actively collaborates with colleagues across the organisation

    Influencing and Persuading - Ability to present sound and well-reasoned arguments to convince others.  Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.

    Planning and Organising - Is able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities taking account all relevant issues and factors such as deadlines, staffing and resource requirements

    Strategic Thinking – Demonstrates an understanding of the Enterprise strategy and the IFS Global Services place within it

    Change Management - Can understand and anticipate the need for change

    Resilience - Can maintain personal effectiveness by managing own emotions in the face of pressure set backs or when dealing with provocative situations.  Can demonstrate an approach to work that is characterised by commitment, motivation and energy.

    AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.


    AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.


    If you would like to apply for the above position, please send your application documents (actual curriculum vitae and motivation letter) in English.

    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.