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Senior HR Advisor

Shell Business Operations

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for:

Senior HR AdvisorNumer ref.: R34005

The Role

We are currently looking for a passionate senior HR professional to join our HR Advice team dedicated for managers in various countries across Europe. HR Advice teams are part of larger HR Country Operations structures.

HR Operations provides a range of services, focusing on ensuring that Shell employees and line managers get the best support and advice on HR related matters. Since 2015 the Krakow HR Operations team and HR teams in NL, UK, Norway, and Germany have been closely integrated, planning joint agendas and priorities based on both country and business needs. HR Operations supports all aspects of the employee lifecycle for employees located in Europe, international transfers included. 
In 2018, as part of HR Journey to World-class, major reorganization led to further growth and rebranding of HR Operations. Within HR Operations, HR Advice was created to partner with line managers on HR related matters like resourcing, performance management etc.

SBO Krakow is also a hub for global teams such as the International Mobility Tax Compliance, Performance and Reward Operations (which manages the merit and bonus process for the whole Shell) or HR System Support team (which aids all HR systems such as Workday, Shell People, Salesforce). In addition to HR Operations roles, there are HR staff located in Krakow who perform global HR or HR Centre of Excellence roles.

The main purpose of the role is to partner with line managers on a broad range of HR matters and provide seamless end-to-end resolution of their HR queries. Queries may include, but not limited to: Performance Management, Development, Policy Guidance,Exit/ Redundancy management; Absence management; Leave, Retirement, Benefits advice and specific site/location practices. The HR Advisors are also to provide coaching and feedback to line managers, equipping them to deal with HR related matters related to their teams.


Main accountabilities:
  • Responsible for delivering HR advice to line managers and supporting employees with more complex HR-related cases.
  • Provides seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Exit/ Redundancy management; Policy guidance; Absence management; Leave, Retirement, Benefits advice.
  • Coordinates with Global and/or Local HR Consultants in case of (large scale) change initiatives, to ensure proper HR Advice support is provided to these initiatives (e.g. large reorgs, office moves).
  • Partners with line managers on most complex HR matters, provide operational as well as tactical HR support. For example, support line managers with performance management to heighten productivity; coach and support managers on team effectiveness strategies/resources.
  • Provides guidance and practical expertise to Line Managers on policy related issues to ensure the best performance of his/her team and the individuals within it.
  • Recognizes salutations in the business, through line manager request/interaction and case handling that call for intervention. Partner effectively with HR colleagues to analyse and intervene if needed.
  • Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.
  • Provides coaching and feedback to line managers, equipping the line managers to deal with HR related matters confidently, correctly and timely.
  • Establishes strong working relationship with colleagues in country and the Center of Excellence to ensure the team can effectively partner when the situation requires.
  • Highlights and escalates issues with strategic, legal, employee relations or reputational risk to appropriate parties.


The ideal candidate will have:

  • Proven track of experience (5+ years) in effective partnering with a range of stakeholders/business partners.
  • Solid understanding of how HR adds value to the business.
  • Previous experience in Business facing roles in international environment.
  • Problem solving and decision-making skills.
  • The ability to coach and offer advice, including ability to diagnose business needs and offer possible alternative solution.
  • Ability to proactively support change with stakeholders and colleagues.
  • Skills in having effective contracting conversations, with the ability to manage expectations and bring a constructive challenge.
  • Partnering skills and understanding how HR can contribute to the business.
  • HR Information & Analysis skills.
  • People-centric mindset.
  • Understanding of policy intent with knowledge of when exceptions should be applicable.
  • Ownership; end to end accountability for resolution.
  • Fluent English.

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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