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Senior Internal Client Advisor with German

  • Wrocław, dolnośląskie
  • Specjalista
  • 14.06.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Senior Internal Client Advisor with German
    Workplace: Wrocław
    Ref no: WRO001MK
    EY GDS is carrying out a global business transformation which includes a global SAP implementation. This significant change to our business creates new possibilities for external candidates.
     
    The opportunity
     
    We are looking for an Senior Internal Client Advisor with financial experience, who will play a key role to advise and support our internal client serving teams in Germany, Switzerland and Austria to make best use of SAP and its processes in order to effectively manage their projects with EY’s external clients. This role offers the possibility of using German language skills on a daily basis and of providing high quality advice to our internal customers. If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills!
     
    Your key responsibilities

    On a daily basis as an Senior Internal Client Advisor you will:
    • Work with Finance teams to reach out to client serving teams and assist on their financials
    • Prepare and facilitate training for client serving teams on SAP and finance
    • Provide virtual support to our client serving teams (phone or email)
    • Team with them to help in resolving their immediate questions
    • Educate and guide them through recommendations and training
    • Ensure that the needed responses are provided in a quick manner or escalated when essential
    • Document all calls, emails and chats into the system
    • Share best practices and provide support to other team members across borders and service lines
    • Stay up to date with the firm’s latest policies, processes and tools
    • Stay connected with the business and functional experts
    • Self-educate and seeks additional knowledge 
    As a new recruit, you will go through an on boarding program which will include:
    • EY and its business in Germany, Switzerland, Austria
    • System end-user training
    • Role playing and work shadowing with peers
    Skills and attributes for success
    • Fluent German (C1)
    • Very good English
    • Graduate and/or professional certification in a business related subject matter (i.e. Accounting, Finance) or commensurate experience in an Accounting or Finance role is required to perform this position
    • Professional approach, demonstrating tact and diplomacy
    • Strong communication and partnering skills with people of all levels of the firm
    • Excellent listening and questioning skills
    • Problem solving and analytical skills
    • Ability to view issues through the client serving teams’ lens
    • Highly effective at virtual teaming and influencing skills.
    What we look for
     
    We’re interested in hiring a professional in customer service area (at least 3 years of experience), who is experienced in financial economics. You should be able to work with limited supervision and demonstrate self-drive and also prioritize workload and deliver outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance and you have to be a fantastic team player.
    What working at EY GDS offers
     
    This role offers a great possibility to develop within the financial economics and gives you the opportunity to work in a professional, dynamic and a truly global team. If you have confidence with professional client service and you are keen to develop further in financial area, the position is just perfect for you, so don’t hesitate and apply!
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