Oferta pracy

Senior IT Analyst with Russian & English

HCL PolandO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HCL Poland

Opolska 114

Kraków

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.  
 
In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.
 
Due to our growing business needs we are looking for: 
(Senior) IT Analyst with Russian
& English
(Full Time)
Tasks:

As a (Senior) IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the English-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. 
Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. 
 
Daily Activities:
  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

  • Excellent communication and conversation skills (both verbal and written)
  • Fluent Russian (min C1) and English is a must-have, any other European language nice to have
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge would be an asset

Years of Experience:

  • 1 year of previous IT Helpdesk experience (Customer Service & Technical Support)

We offer:

  • Life insurance
  • Private health insurance
  • MultiSport Card
  • Clear career path in a growing multinational organization

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.


Please apply via application button.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.
 
Please use the sentence below:
I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.

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