Oferta pracy

Senior IT Engineer (Windows)

LumenAbout the company

  • Królowej Jadwigi 43, Poznań
    Poznań, Greater Poland
  • Offer expired 25 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • senior specialist (Senior)

Lumen

Królowej Jadwigi 43

Poznań

Technologies we use

Expected

  • VMware

  • Active Directory

  • Microsoft SQL

  • Microsoft Server

Operating system

About the project

The Senior Windows Engineer is a technical specialist working as part of the EMEA Managed Services Windows team. The role will be working a 40-hour week on a shift pattern which includes weekends working either Tuesday to Saturday or Sunday to Thursday and covering the EMEA teams hours of 07:30-16:30 GMT

The team provides world-class support to an enterprise-level client base responsible for incident resolution, processing of change requests, and contributions to problem management for all Microsoft platform cases. The candidate will ideally be an IT Graduate and be qualified to an MSCA/MCSE/MCITP level or possess a similar proven track record of experience.

Your responsibilities

  • Resolving third level support cases; 90% of which will be resolved without escalation.

  • Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.

  • Ensuring the Client and ticket is up to date at all times on incident progress.

  • Maintain, troubleshoot and coordinate replacement of faulty hardware.

  • Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.

  • Escalation of critical issues/outages to Hosting Compute Management as per procedures.

  • Identify and deliver opportunities of automation to support the global teams efficiency efforts.

  • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.

  • Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.

  • Update Operations team on any projects being worked on.

  • Creation of weekly reports published to the line manager.

  • To provide comprehensive handovers to global peers at the end of the shift.

  • Attend Daily Operations and Change Review Meetings as required.

  • Log cases to 3rd party vendors requesting assistance on unresolved issues.

  • Compliance – working with the CTL Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Application patching.

Our requirements

  • Detailed working knowledge of Microsoft Operating Systems (Windows 2003, 2008, 2012, 2016)

  • Detailed knowledge of VMware and virtual environments.

  • Working Knowledge of one or more of the following: Active Directory, DNS, Microsoft SQL, IIS, Netbackup, McAfee, Microsoft Clusters

  • Working knowledge of Server monitoring

  • Experience with Ansible/Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies

  • Possess analytical troubleshooting skills combined with excellent written and verbal communication skills

  • Be organized and be able to work under pressure

  • Be motivated and possess a ‘can do’ attitude

  • Proactive and energetic nature

  • Preferred: Knowledge and interest in Unix and/or Linux.

  • Preferred: ITIL accreditation

This is how we organize our work

This is how we work

  • in house
  • you develop several projects simultaneously

Team members

  • IT administrator
  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • no dress code

  • meal passes

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

  • one shorter working day

  • 12 month job security

  • Annual bonus scheme

  • Training bursary

Lumen

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

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