Oferta pracy

Senior IT Operations Manager

Fujitsu Technology Solutions Sp. z o.o.

  • Katowice

    Katowice, Silesian
  • offer expired 20 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work
  • remote recruitment

Technologies we use

Operating system

About the project

Manages a team of managers, across diverse geographic locations, and is focused on ensuring the development and improvement of their services in line with agreed Operational Service Levels and cost base. Is accountable for the quality and end result of their assigned operational activities in line with the company’s objective and goals. The role holder has responsibility to ensure and maintain the availability of the operation for customers and end users and to identify and develop new business opportunities.

Your responsibilities

  • Manages delivery of a service or support function through monitoring activities and leads and manages the continual improvement of service standards & practices.

  • Owns service risk and productivity improvements to support operations and increase profitability and continually improve cost effectiveness.

  • Operational management of their area providing leadership and direction to the teams they manage including resourcing and workflow.

  • Establishes quality working relationships with customers, suppliers, other Fujitsu departments in order to ensure quality and timely fulfilment of services delivered.

  • Actively promotes Continuous Improvement.

  • Establishes and oversees management reporting, reviews and change control processes, manages their operational area within budgetary constraints.

Our requirements

  • Experience in building customer relationships.

  • Knowledge of the ITIL Service Support standards and practices.

  • Excellent people management skills.

  • Excellent written and oral communication skills in English.

  • Financial management.

  • Risk management.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Key Performance Indicators

  • Operation availability, continuity, security & capacity meet agreed service level agreement (SLAs).

  • Delivering to cost budget.

  • Improving efficiency target.

  • Builds relationships with internal peers, stakeholders and customers as appropriate.

  • Customer feedback.

  • Regular review of all service issues and exceptions.

  • Ensure deliverables meets or exceeds contractual requirements.

  • Sets key metrics – Key Performance Indicators (KPIs) and Critical Success Factors (CSF’s) and reports against them.

  • Ensures Business Continuity plans are in place.

  • Acts with integrity in everything they do.

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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