Oferta pracy

Senior IT Service Delivery Manager

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Fabryczna 17, Łódź
    Łódź, Łódź
  • Valid for 21 days
    until: 09 Jul 2021
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)

Fujitsu Technology Solutions Sp. z o.o.

Fabryczna 17


Your responsibilities

  • The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.

  • Leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.

  • Develops effective relationships with customer senior management team.

  • Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast.

  • Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).

  • In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.

  • Proactively leads internal and external suppliers in a service partnership as ‘one service team’.

  • Leads the continual improvement of Service Delivery standards & practices.

  • Manages the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness.

  • Identifies opportunities for new business and account growth. Works independently, or with Account Management Team, to develop new business within the account, where appropriate, leading on new business such as renewals.

Our requirements

  • ITIL Foundation Certificate in Service Management or v3 equivalent

  • Extensive knowledge of the ITIL Service Support standards & practices

  • Broad understanding of the IT market and its future direction

  • Experience in building and sustaining customer relationship on a senior level.

  • Excellent people management skills including leading a virtual teams

  • Excellent communication skills in English

  • Financial management experienc

  • Benefits

  • private medical care

  • remote work opportunities

  • coffee / tea

  • extra social benefits

  • holiday funds

  • employee referral program

  • charity initiatives

  • Online initiatives

This is how we work
This is how we work