private medical care
- Fabryczna 17, ŁódźŁódź, Łódź
- Valid for 21 daysuntil: 09 Jul 2021
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular), senior specialist (Senior)
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
Leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
Develops effective relationships with customer senior management team.
Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast.
Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
Proactively leads internal and external suppliers in a service partnership as ‘one service team’.
Leads the continual improvement of Service Delivery standards & practices.
Manages the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness.
Identifies opportunities for new business and account growth. Works independently, or with Account Management Team, to develop new business within the account, where appropriate, leading on new business such as renewals.
ITIL Foundation Certificate in Service Management or v3 equivalent
Extensive knowledge of the ITIL Service Support standards & practices
Broad understanding of the IT market and its future direction
Experience in building and sustaining customer relationship on a senior level.
Excellent people management skills including leading a virtual teams
Excellent communication skills in English
Financial management experienc
remote work opportunities
coffee / tea
extra social benefits
employee referral program