Oferta pracy

Senior IT Service Desk Specialist

DOVISTA PolskaAbout the company

  • Wędkowy (pow. tczewski)

    Wędkowy (pow. tczewski), Pomeranian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • senior specialist (Senior)

Technologies we use

Expected

  • PowerShell

Your responsibilities

  • Serve as the first contact with customers and respond to internal calls and tickets in an efficient, courteous, and knowledgeable manner.

  • Oversee escalated troubleshooting tasks and work with team members on problem recognition, correlation and notification. Provide regular update on issues through resolution.

  • Proactively determine ways to improve support/service and reduce the number of internal requests.

  • Work with other IT Service Desk associates with problem resolution and information gathering, determining needs and conducting research to find corrective solutions.

  • Oversee installation and/or upgrade of sofware and hardware, PC and Operating Systems.

  • Assist with ticket system maintenance and organization.

  • Maintain technical documentation within tickets, knowledgebase, and service catalogs that will benefit all team members.

Our requirements

  • Requires 3 or more years of related technical support experience.

  • Strong oral and written communication skills

  • Hardware and software programs

  • Mobile devices (iPad, iPhone, Android, etc.)

  • ServiceNow or similar Incident management system

  • Powershell or similar tooling for advanced troubleshooting

  • Strong customer service skills

  • Take independent action within established options and develops new procedures and approaches to problems when necessary

  • Analyze assignments based on a wide knowledge of many factors where application of advanced or technical concepts are required

  • Perform duties and make decisions with patience and tact under frequent time pressures

  • Communicate at all levels including executives as necessary

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • integration events

  • baby layette

  • school layette

  • christmas gifts

DOVISTA Polska

DOVISTA Polska Sp. z o.o. - największy w Polsce producent okien drewnianych i drewniano-aluminiowych. Zajmuje się projektowaniem, produkcją oraz sprzedażą okien fasadowych i drzwi, przy wykorzystaniu unikalnych i nowoczesnych technologii, pozwalających na wytwarzanie oryginalnych produktów.

DOVISTA Polska Sp. z o.o. jest własnością VKR Holding, grupy kapitałowej posiadającej spółki w sektorach okien dachowych (VELUX) i elewacyjnych (DOVISTA). VKR Group zatrudnia ok. 15 tys. pracowników w ponad 40 krajach.

W chwili obecnej poszukujemy osób zainteresowanych rozpoczęciem przygody zawodowej z naszą organizacją - kandydatów, którzy chcieliby wesprzeć nas w wykonywaniu pracy administracyjnej w formie stacjonarnej, w biurze.

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