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Senior IT Supporter

  • Kraków, małopolskie
  • Specjalista
  • 28.03.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Senior IT Supporter
    Miejsce pracy: Kraków

    Job description

    Senior IT Supporter

    As a Senior IT Supporter in Global IT, Infrastructure and Operations, it is very important to show responsibility, reliability, agility, flexibility, etc.  The Senior IT Supporter role is a wide role within the Global Service and Support area, covering end user IT support of Danish Crown standardized IT platform. The Senior IT Supporter also acts as a Subject Matter Expert within the Service Desk team as well as a role model for Junior Supporters.

    Line of reporting

    • Senior IT Supporter reports to the Manager for Customer Services in Global Service and Support.

    Requirement of language

    • Polish - Both spoken and written - mandatory
    • English - Both spoken and written - mandatory
    • Danish – very welcome

    Overall responsibilities

    • 1/1.5 Line IT support for end-users In Danish Crown.
    • Coordination of complex issues within the Service Desk team.
    • Close cooperation with L2/L3 technical teams.

    Requirements for job:

    • 2-3 years in a similar role
    • ITIL foundation knowledge
    • Familiar with ITSM ticket systems (Danish Crown uses Ivanti Service Manager, also called HEAT)
    • Service minded
    • Basic Knowledge about Citrix and VPN
    • Basic IT knowledge of
      • O365 suite
      • Win10 operating system
      • Remote access
      • Telephony
      • Digital Signage

    Being a part of Global IT Infrastructure and operations

    Being a part of Global IT Infrastructure and operations, there are a set of rules/values to observe. Global IT Infrastructure and Operations must always be the preferred partner for Business for operating and supporting the IT systems.

    Our values, customer service and requirements of each employee is very important.

    Requirements for employees

    Employees must always use common sense in solving problems, and take responsibility for how our company’s economy is best served, without compromising standards.

    • Provide good customer service
    • Act as One department – as well in Global IT Infrastructure and Operations as in Global IT
    • Act responsible, curious and persistent
    • Be true to our strategy and follow it
    • Solution-oriented
    • Analytical
    • Good skills for communication
    • Provide advice on Infrastructure standards
    • Can prioritise own tasks
    • Can work both independently and as a team player.
    • Desire to learn new things
    • Everything must be documented
    • Taking care of conflicts
    • Use empathy and humility when required
    • Avoid stress and learn to say no in a constructive manner
    • For relevant roles; Willingness to travel - locally and abroad
    • For relevant roles; Flexible regarding working hours

     

    Use common sense and remember who you are working for.