Senior KYC Customer Service Representative

  • Kraków, małopolskie
  • Stanisława Klimeckiego 1, 30-705 Kraków, Polska pokaż mapę
  • Specjalista
  • Pełny etat
  • 24.08.2019
  • Ważna jeszcze 0 dni (do 23.09.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 18 cities throughout North America, Europe and Asia.

    BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other.  Our Partnership structure creates a flat organization that promotes collaboration across all business lines.  We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

    This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.

    As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution.  As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

    Senior KYC Customer Service Representative
    Miejsce pracy: Kraków
    Job ID: 42975

    Brown Brothers Harriman is currently recruiting Senior KYC Customer Service Representative to join our Transfer Agency Reassessment.  If you are looking to push your career to the next level, introduce yourself by submitting your resume.

    Key responsibilities include:  

    • Working with existing clients to ensure timely and accurate delivery of the initial communication and subsequent responses
    • Using a variety of tools, data sources and disclosure responses to deliver a client response
    • Handling assigned queries and archive disclosure responses in line with team targets
    • Respond to any ad hoc existing investor queries
    • Ensuring that Client communication is fulfilled to a high standard and delivered on time
    • Ability to multitask and to manage competing priorities given broad portfolio of Clients
    • Ability to work effectively under pressure and demonstrate initiative
    • Proven ability to adapt to changes and problem solving

    Qualifications:

    • BS/BA degree
    • Minimum 2 years of an experience
    • Prior experience in KYC/ Customer Service/ Financial area
    • Ability to work in a potentially high pressure, client-driven environment
    • Strong English knowledge (B2 is a minimum)
    • Highly organized, detail oriented, self-motivated, capable of monitoring and completing multiple projects and tasks
    • Strong oral and written communication skills

    What We Offer:

    • A collaborative environment that enables you to step outside your role to add value wherever you can
    • Direct access to clients, information and experts across all business areas around the world
    • Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
    • A culture of inclusion that values each employee’s unique perspective
    • High-quality benefits program emphasizing good health, financial security, and peace of mind
    • Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
    • Volunteer opportunities to give back to your community and help transform the lives of others

    In order to apply for the role please send your CV
    via Aplikuj button.