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Senior Lead - Business Management, COO Office

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Build and maintain effective relationships across the global businesses and regional teams, understand key drivers and metrics, and effectively prioritize competing demands from a number of lines of business.

  • Maintain awareness of operational risk and minimise the likelihood of it occurring including its identification,

  • assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group

  • Operations FIM.

  • Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

  • Deputise for the Europe Head of Business Management as appropriate.

  • Collaborate with regional and local teams and drive integration where applicable.

  • Provide guidance and oversight of resources in the GCOO Centre of Excellence team.

  • Encourage collaboration and deliver clarity.

Our requirements

  • Excellent communication and interpersonal skills and strong relationship management capabilities.

  • Great analysis, design and problem-solving skills.

  • Ability to condense complex situations into simple terms and transport to various stakeholders.

  • Experience in governance and strategy, ideally with a consulting skillset.

  • Can-do attitude and ability to engage and motivate people.

  • Adaptability and flexibility – ability to deal with changing priorities / complex or changing requirements.

  • Experience in governance and report writing for senior executives, as well as, managing expectations of senior

  • stakeholders.

  • Able to navigate the organisation effectively and able to engage the teams across multiple geographies.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

Aboy the role

The Senior Lead - Business Management, COO Office – HSBC Bank Plc & Europe role is to ensure a consistent and effective approach for Finance Planning & Analysis, Strategy, Governance and Planning, servicing the wider DBS COO teams across Europe, including but not limited to Technology and Regional COO/CAO office.

Business Management, COO office team provides full administrative oversight and control within the Regional Europe COO remit, covering but not limited to Financial Management, Governance, People and Strategy. As HSBC Bank Plc and Europe undergoes a significant change agenda, the team’s responsibility is to ensure efficient and effective ways of working are in place to support the Regional COO.

The role will connect with the Global COO team and regional and country stakeholders (including Global Business and Global Functions) to ensure effective regional management and support for the HSBC Bank Plc and COO.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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