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Senior Manager, Account Management

  • Warszawa, mazowieckie
  • Kierownik
  • 21.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Senior Manager, Account Management
    Miejsce pracy: Warszawa


    The objective of this role is to oversee, develop and coordinate policies and strategies for the development of Client’s delivery teams’ performance indicators and local service delivery performance standards.


    • Develop and Lead Performance Management Practice – tools, processes, best market practice implementation and standards development.
    • Lead sales, implementation and management of Performance management services for our Client across regions.
    • Develop and maintain a detailed understanding of Clients’ business and key factors influencing their requirement for our services.
    • Build Client’s trust across regions through identifying their needs and driving excellent service delivery.
    • Act as a single point of contact for the delivery of services delivered from the Center of Excellence (CoE).
    • Manage service delivery through agreed KPIs – ensuring all KPIs are met, and any deviation is properly followed up and eliminated.
    • Deliver compliance processes for the global account team, including obligatory training and digital platform access management.
    • Drive quality and consistency across all services and Clients.
    • Serve as an escalation point for in-country delivery leads.
    • Manage and develop the team – lead hiring process, operation management, setting goals and targets.


    • Working Knowledge on best market practices around Performance Management.
    • Certificated/ accredited knowledge on Performance Management best practices.
    • Working knowledge on SixSigma or lean management will be an asset.
    • Six Sigma Black Belt is an advantage.
    • Excellence in English is a must.
    • Excellent organizational and people management skills.
    • Master degree holder with a minimum 7 years of experience in managing client service delivery or advisory services and at least 5 year experience in projects linked to Performance Management – KPI implementation, change management, performance monitoring, supporting technology implementation.
    • Experience in real estate will be a strong asset – particularly corporate real estate aspects of multinational companies.
    • Excellent communication and sales skills.
    • Strong leadership skills with a track record of people management across multi-functional teams.

    We offer:

    • Employment contract.
    • Competitive benefit package (incl. Benefit Systems, private healthcare, life insurance).
    • Possibility to work in a highly professional, stimulating and challenging work environment of multinational Company with great and long-term career prospective.
    • Opportunity to demonstrate your own initiatives.
    • Attractive office location in A class building within a 5-minute walk from the metro station
    • Comfortable working environment (own canteen, library, relax area).
    • Opportunity to participate in training and development programs.
    • Friendly and supportive company culture.
    Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.
    Informujemy, że administratorem danych osobowych zawartych w Twojej aplikacji (m.in. CV) jest pracodawca. Pracodawca przekaże Ci informacje jak przetwarza Twoje dane osobowe niezwłocznie po otrzymaniu Twojej aplikacji. Jeżeli nie zgadzasz się na taką procedurę, prosimy o nieprzesyłanie aplikacji na to ogłoszenie