Senior Manager, Advanced Delivery Center – Data & Communications

Your responsibilities

• Oversee a team of highly experienced consultants in provision of implementation services to SimCorp clients

• Empower the team in the achievement of ADC performance & quality targets

• Collaborate with the wider ADC management team to create and enhance processes, skills and service quality

• Direct internal and external recruitment for your team, followed by 1-2-1 meetings and annual appraisals, identify training and development needs of the team

• Measure staff performance against individual targets and ensure the realisation of team & ADC targets

• Support Market Units with key projects, escalations and resource problem resolutions

• Cooperate with ADC Resource Manager on long term capacity planning and consultants’ allocation to the projects

• Work with ADC Engagement Manager and Market Units on the delivery plan & the estimation for ADC tasks

• Anticipate project needs based on the understanding of client’s business requirements and work with the Engagement Managers / Resource Managers to identify long and short-term solutions

• Work with all relevant stakeholders to achieve 30% ADC share for projects by 2023

• Partner and interlock with Market Units on ADC transformation changes

• Identify & accelerate development of ADC offerings to meet Market Units demand

• Identify issues and areas of improvements in ADC offering process

• Build strong partnership within ADC and Market Units and manage key stakeholders’ expectations

Our requirements

The position

As a Senior Manager in the Advanced Delivery Center (ADC), you will play a key role in building up and maintaining Data & Communications capacity in Delivery Centers located in Warsaw and in Manila offices. The ADC team work directly with Market Units and provide implementation & onboarding services to SimCorp clients. You will also be responsible for maintaining excellent relationships with project stakeholders and the Market Units.

In addition, you will be responsible for leading, motivating and developing a group of highly skilled ADC consultants covering the entire Data & Communication service line with the special focus on development capacity for Data Management (GAIN) and Client Communications Solutions (Coric).

As part of the ADC Management Team, you will contribute to the development of the Global Services strategy and act as an ambassador of our transformation journey.