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Senior Manager Infrastructure, Shared Services, Cloud, Technology CCO

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Act as trusted advisor for the senior management of the supported remit area on how to properly manage their operational risk and all items related (Risk assessments, Control environment, issues management

  • Manage the promotion of accountable risk and control decision-making based on quality data and commercial analysis

  • Establish a strong working relationship with the CTO Infrastructure Technology.

  • Manage, implement and maintain a cohesive, effective, efficient, coordinated and consolidated controls support model, working closely with Technology teams.

  • Manage the provision of specialist risk and control knowledge and insights

  • Leading efforts to continuously improve the control environment, monitoring of risk, including behaviours

  • Leading efforts to evolve the controls architecture to reflect digital, dev ops and cloud agendas

  • Identify trends to anticipate future developments in the risk and control environment

  • Actively challenge poor, inefficient or excessive controls, related tasks and behaviours

  • Manage the development and implementation of future-fit risk management frameworks

  • Influence and shape the development of regulatory frameworks in collaboration with internal parties

  • Provide remit area Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility.

  • Identify trends to anticipate future developments in the risk and control environment

Our requirements

  • Flexible and adaptable being able to handle and prioritise competing demands in a fast-paced environment

  • Strong communication skills to be able influence and challenge stakeholders

  • Strong written, verbal and presentation skills

  • High level of attention to detail, and ability to lead People focused activities

  • Ability to maximise business performance i.e. developing, aligning and translating strategies & plans to achieve business and functional goals

  • A desire to find ways to continually improve the service delivered.

  • Identifying, defining and solving problems that impact on your work or the wider business

  • Ability to deliver Insightful Risk and control Information

  • Ability to provide control expertise

  • Knowledge and understanding of the HSBC Group organization is desirable

What we offer

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

About the role

The Chief Control Office (CCO) plays an important role in enabling the bank to operate within its risk appetite, by ensuring efficient and effective risk and control management. CCO achieves this by providing operational risk and control expertise, conducting high quality reviews of the bank's control environment, conducting end to end control assurance reviews on key controls, maintaining robust risk governance focused on material risk and issues, and evolving a culture of continuous and consistent risk management.

The Senior Manager Infrastructure, Shared Services, Cloud, Technology CCO is part of the CCO Technology, Infrastructure, Shared Services and Cloud team within the DBS CCO Technology Office and will report into the Global Head of Controls Technology, Infrastructure, Shared Services and Cloud.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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