Oferta pracy

Senior Manager - Transition and Transformation


  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 6 months ago
  • contract of employment
  • full-time
  • team manager

Your responsibilities

  • The Transition and Transformation Senior Manager is a critical role in the translation of Factor contracts with the client into measurable business results and will be the primary leader ensuring investments and initiatives are aligned with business strategy and priorities of Factor and its client. S/he will lead, motivate and take accountability for a team that delivers key direction and tools to the broader organization and is viewed as a critical and accountable owner of program delivery.

  • Build excellent relations with client's stakeholders enabling effectively plan and execute digital journey of the client

  • Using T&T program plan, contract summaries, the responsibility rests to deliver scope for all facets of deliverables through the life cycle from a pre-contract phase, sourcing, onboarding, requirements, and specification creation through the build, validation, and launch phases of the program.

  • Accountable for all phases of Factor programs from inception through launch including strategic planning, program budgeting, and control, process and project improvements, and standardization where suitable as well as synchronization of applicable Third-party milestones.

  • Fiscally responsible for program budgets and spends with the accountability for successful quality product program launches, on time, within budget to deliver an improved revenue, margin and profitability.

  • Review resource capacity planning, analysis, and forecasting.

  • Lead the program teams by establishing actionable deliverables and demonstrable features/capabilities, reports in clear and easy-to-understand formats both internally and externally.

  • Create and distribute reporting, key performance indicators, and service level agreements that provide the clear status of program health.

  • Monitor the approach for continuous improvement including tools, program KPIs, training, communication, operating rhythms, and review cycles

  • Act as the primary internal contact for program activities, escalations, leading program review sessions with customers to discuss cost, schedule, quality, and technical performance.

  • Adapt reporting formats and content to fit a wide variety of audiences from senior executives to working-level teams both internally and client-facing

  • Provide effective leadership throughout your Program, presents a clear vision of what needs realistically to be achieved, pursuing goals with energy and vigor. Expresses confidence/enthusiasm for new ideas, encouraging others to play an active role.

Our requirements

  • Has experience or demonstrable capability of being able to lead large size, multi-site/disciplined project teams.

  • Plans and controls programs containing multiple sub-projects and/or 3rd party activities with external dependencies, Tech dependencies and complex Data management requirements. Re-plans/baselines to maintain expected outcomes while managing and tracking scope and milestone changes.

  • Manages seamless handover of the project outputs that are accepted by the client and/or standing Factor Delivery organization.

  • Adapts to changing circumstances, adopting different roles according to where appropriate to fit with a new (customer) environment. Experiments with new ways of doing things and takes a positive approach to change.

  • Take overall management responsibility and leadership from bid phase to transfer to Run mode teams ensuring Delivery teams are engaged in time and that Handover to Run mode is complete (All services enabled in SOW/Playbooks, alerting and monitoring in place).

  • Defines project requirements and scope with stakeholders, suggesting suitable requirement definitions and acceptance measures to remove ambiguity.

  • Able to manage an effective overall change control - documentation, impact analysis (cost, risk, quality, staffing), approval by OLT, and updates/coordinates the project plan. Is able to negotiate key stakeholders to agree with changes to approach

  • Meets agreed contractual/Factor standards, liaising with Account Manager to maintain effective relationships with the client. Resolves issues/disputes early on, effectively negotiating to maintain client relationship alongside Factor commercial position

  • Has strong experience in working in the frame of commercial contracts enhanced by procurement awareness.

  • Proven track records in Program and Project Management more than 10 years,

  • Holds Program and Project Management certification

  • Agile Certifications will be an advantage.

  • Have advanced knowledge of Information Technology in various domains

  • Hold Business and Technical bachelor’s degree combinations in related fields or relevant experience.

  • English business fluent is a must. Other languages will be a plus.


Factor is the leader in next-generation solutions for complex legal work at scale. Clients turn to us for real solutions to real problems, ranging from one-off regulatory projects to long-term managed services. Factor, a disruptor in the industry, leverages modernized processes, smart resourcing constructs, and the best of legal technology to help clients overcome the limitations of the traditional in-house and law firm models.

We are comprised of nearly 500 lawyers, legal specialists, technologists, and process consultants across Europe and North America, and we’ve embarked on a journey of significant growth and investment! Join us!

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The Role

We’re looking for an Transition and Transformation Senior Manager to be responsible for overseeing complex portfolio of the new managed legal service implementations and supporting key client-facing and internal initiatives related to the successful launch of new short- and long-term engagements. You will support the creation of a delivery team consisting of lawyers and legal specialists supporting our international clients; these experts negotiate a range of commercial and financial contracts at all levels of complexity for some of the world’s largest institutions across a broad range of industries, including Financial Services, Telecom, Technology and Life Sciences.

We’re looking for a leader who is always focused on driving innovation and continuous improvement, and who can lead and inspire those around them.

If you are a team player, can collaborate and communicate effectively while being result-driven, focused, high energy, confident and curious then this is the place for you.

Additional Information

As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset.

Factor is an Equal Opportunity Employer.

For more, visit: factor.law