Senior Network Analyst

CenturylinkO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna


Królowej Jadwigi 43


CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Senior Network AnalystNumer ref.: 216923

The Hosting Network & Security Engineer is a technical specialist working as part of a Hosting Network Operations team. They will provide superior support to the CenturyLink Managed Network Clients in a complex network/hosting solutions environment. The Hosting Network & Security Engineer will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and incidents to provide maximum availability and optimal Mean-Time-To-Repair.


The candidate will be qualified to a CCNP/JNCIS level or a similar proven track record of experience.


Position Summary
  • Resolving first, second and third level support problems; 75% of which will be resolved without escalation.
  • Involved in the planning, reviewing and execution of client change requests within SLO.
  • Working closely with Tier 4 to proactively improve customer and infrastructure via problem management and project work.
  • Maintain, troubleshoot and co-ordinate replacement of faulty hardware.
  • Daily review and action of open cases; updating the customer and Operations Manager on current cases and their status as appropriate.
  • Working with 3rd party vendors to troubleshoot complex issues.
  • Create, update and maintain the Network knowledge base and documentation repository.
Minimum Technical Requirements

Detailed working knowledge of a range of networking and security technologies, including: Cisco & Juniper switches and routers, Check Point and Cisco ASA, F5 Big-IP load balancers, Palo Alto & Fortinet.


Able to demonstrate understanding of key networking concepts, including: TCP/IP, Layer 2 and layer 3 switching and routing, Routing protocols such as BGP and OSPF, Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates & Load balancing best practices. In-depth troubleshooting and strong analytical skills.


Preferred Requirements
  • Knowledge of other network and security technologies, including: Palo Alto, A10, ACI/SDN.
  • Knowledge of other network and security services: DDos, Cloud Services. 
  • A degree in IT or equivalent proven experience in technical support roles for high-availability data centre infrastructures.
  • ITIL accreditation
  • Experience of using Ticket Management tools.
  • Supportive and committed team player.
  • Ability to work under pressure.
  • Positive and Pro Active attitude.

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