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Senior Order Management Specialist With French

PPG IndustriesAbout the company

  • Wrocław

    Wrocław, Lower Silesia
  • Offer expired 14 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • senior specialist (Senior)

Your responsibilities

  • Ensure timely and accurate order entry upon receiving customer?s purchase orders

  • Monitor the complete sales process from quote to invoice making sure customer needs are respected. Keep stakeholders updated about current processing status

  • Monitor the delivery process and resolve any possible issues

  • Product Price and Contract maintenance according to internal rules

  • Registration of disputes and taking corrective actions for the non-technical complaints

  • Answer customer queries, giving accurate product information and where possible solve issues raised to maintain a high level of customer service

  • Respect PPG?s core values and comply with company policy

  • Participate in projects concerning customer service operations

  • Assist in training & onboarding of new employees

Our requirements

  • 2 years of working in Customer Service, Supply Chain or similar process/role where dealing with the Customers

  • Excellent written and verbal communication skills in English and French is a must

  • System knowledge skills utilizing Microsoft environments, knowledge of SAP and/or other ERP system is an asset

  • Organizational, interpersonal and communication skills

  • Ability to work in international environment across cultures

  • Quick learner with competence to resolve queries

PPG Industries

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

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