Oferta pracy

Senior PMO Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Customers / Stakeholders

  • Build and manage key relationships with internal and external senior stakeholders.

  • Understand stakeholders' objectives, direction, priorities and challenges, managing and addressing concerns and objections

  • Influence and collaborate with stakeholders, to build consensus and shape change outcomes.

  • Foster open communication which anticipates stakeholder expectations.

  • Champion and embed outstanding service and customer advocacy.

  • Leadership & Teamwork

  • Promote a culture of continuous innovation, challenge the approach and apply knowledge of relevant latest developments.

  • Define detailed responsibilities and objectives for Finance Workstream PMO team.

  • Provide regular constructive feedback and coaching to Finance Workstream PMs to improve their performance and support development and career progression.

  • Act as a role model to create and maintain a collaborative team environment which supports on the job learning and self-driven development.

  • Promote learning and development with a focus on key areas such as standard methodologies e.g. CF.

  • Promote the Group’s Values and strategy by driving engagement e.g. through timely communication.

  • Operational Effectiveness & Control

  • Manage all regulatory and compliance matters and Non-Financial Risks(NFRs).

  • Implement best practice in risk policies and governance frameworks.

  • Track progress of mitigating actions for risks/issues/ dependencies and highlights any scope change.

  • Anticipate risks/ issues/dependencies that are not easily evident and help others to recognise them.

  • Promote ethical management of risk across project / programme / sub function portfolio.

  • Create an environment which anticipates risk, ensuring action is taken to quantify and mitigate them.

  • Communicate changes in policy and governance effectively, reinforcing risk processes within the project / programme team.

Our requirements

  • Graduate level education e.g. a Bachelor’s degree in business, finance, related field or equivalent experience (essential)

  • Relevant Project/Programme management professional qualification such as PMP or Prince 2 (preferred)

  • Proven PMO experience in a large programme or portfolio role

  • Strong experience of using Clarity, CA Workbench, SharePoint (desirable but not essential)

  • Strong knowledge and proven delivery in line with Change Framework standards

  • Proven flexibility and leadership track record in dynamic environments, with the ability to support & direct teams with diverse backgrounds and skill-sets, both locally and offshore and to maintain a global perspective

  • Excellent analytic and problem solving skills

  • Strong leadership, management, decision-making, and interpersonal skills including the ability to listen to and influence stakeholders at all levels, and to build consensus among a wide range of internal and external customers with conflicting priorities

  • Proven ability to provide expert leadership to continuously improve PMO practice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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