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Senior Project Manager (GFOC)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 23 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Drive complex E2E projects and transformation programmes independently,

  • Managing various project workstreams such as process reviews, process migration, continuous improvement and automation,

  • Tracking, reviewing and managing programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time and within budget,

  • Anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate,

  • Obtaining buy-in from management and relevant stakeholders for programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans,

  • Developing communication and reporting strategy, coordinating between stakeholders for progress reviews, key decisions, documentation and approvals,

  • Preparing project documentation required in order to perform the change as per company policies and methodologies,

  • Supervising project deliverables to ensure their high quality and making sure that all the aims of the project are met

  • Building positive stakeholder and business partner relationships.

Our requirements

  • More than 4 years of professional experience in managing project/programmes with multiple stakeholders in different countries,

  • Experience in process improvement and/or migration projects,

  • Analytical skills and data literacy – being able to collect, analyse and interpret process and project data,

  • Advanced MS Excel and PowerPoint skills

  • Excellent decision making and problem solving skills including ability to investigate and follow up issues as they arise,

  • Strong work organisational skills with ability to work under time pressure,

  • Self-driven and proactive with continuous improvement mindset,

  • Understanding of banking industry, finance area, accounting and reporting processes is an advantage,

  • Proven project management qualification (PRINCE2, AgilePM, PMP) is an advantage,

  • Proven qualification in CI (Lean, Six Sigma) is an advantage,

  • Experience in area of automation, machine learning, cloud computing, design thinking is an advantage,

  • Fluent English.

What we offer

  • Mentoring support from other Senior Project Managers

  • Various self-learning programs (access to: HSBC University, LinkedIn Learning, Degreed, Coursera)

  • Refund costs of foreign language classes and professional courses

  • Opportunity to obtain professional certificates and licenses

  • Hybrid working model (flexible working hours and remote working)

  • Informal work environment – no dress code

  • Competitive salary including yearly performance bonus

  • Private health care

  • Group life insurance pack

  • Employee share schemes - opportunity to invest in HSBC shares

  • Multisport card refund

  • Organized sport activities

  • At Our Best recognition program (points transferrable into prizes)

  • Up to extra 2 days of for CSR volunteering activities

  • Integration events (HSBC party, GFOC party, Family picnic, team-build events)

  • Relax zones in the office (massage, yoga and video-games rooms)

  • Parking space for employees

  • Employee referral program

  • Working in international environment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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