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Senior Project Manager (GFOC)
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 23 days ago
- contract of employment
- full-time
- manager / supervisor
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Drive complex E2E projects and transformation programmes independently,
Managing various project workstreams such as process reviews, process migration, continuous improvement and automation,
Tracking, reviewing and managing programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time and within budget,
Anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate,
Obtaining buy-in from management and relevant stakeholders for programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans,
Developing communication and reporting strategy, coordinating between stakeholders for progress reviews, key decisions, documentation and approvals,
Preparing project documentation required in order to perform the change as per company policies and methodologies,
Supervising project deliverables to ensure their high quality and making sure that all the aims of the project are met
Building positive stakeholder and business partner relationships.
Our requirements
More than 4 years of professional experience in managing project/programmes with multiple stakeholders in different countries,
Experience in process improvement and/or migration projects,
Analytical skills and data literacy – being able to collect, analyse and interpret process and project data,
Advanced MS Excel and PowerPoint skills
Excellent decision making and problem solving skills including ability to investigate and follow up issues as they arise,
Strong work organisational skills with ability to work under time pressure,
Self-driven and proactive with continuous improvement mindset,
Understanding of banking industry, finance area, accounting and reporting processes is an advantage,
Proven project management qualification (PRINCE2, AgilePM, PMP) is an advantage,
Proven qualification in CI (Lean, Six Sigma) is an advantage,
Experience in area of automation, machine learning, cloud computing, design thinking is an advantage,
Fluent English.
What we offer
Mentoring support from other Senior Project Managers
Various self-learning programs (access to: HSBC University, LinkedIn Learning, Degreed, Coursera)
Refund costs of foreign language classes and professional courses
Opportunity to obtain professional certificates and licenses
Hybrid working model (flexible working hours and remote working)
Informal work environment – no dress code
Competitive salary including yearly performance bonus
Private health care
Group life insurance pack
Employee share schemes - opportunity to invest in HSBC shares
Multisport card refund
Organized sport activities
At Our Best recognition program (points transferrable into prizes)
Up to extra 2 days of for CSR volunteering activities
Integration events (HSBC party, GFOC party, Family picnic, team-build events)
Relax zones in the office (massage, yoga and video-games rooms)
Parking space for employees
Employee referral program
Working in international environment
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.