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Senior Project Manager GP

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Clarity

  • Jira

Operating system

Your responsibilities

  • Global Transformation Senior Project Managers plan, mobilise and lead projects of high complexity and scale from project definition to closure following Global Business Transformation Framework. They are responsible for the end to end delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. They work closely with the Programme Manager/Director to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviors. Alongside project delivery responsibilities, the Senior Project Manager may have a line responsibility for a pool of resources (performance/resource management and professional development)

  • Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks

  • Collaborates and builds positive stakeholder relationships providing regular updates, obtains buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments, and changes

  • Analyses management reports, and derives insights from it to drive the right business decisions

  • Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization

  • Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardized metrics and templates in Clarity

  • Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered

  • Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken

  • Manages responsibilities, objectives and task allocations for large project or programme to ensure the individuals are being used in accordance with their skills

  • Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

Our requirements

  • Knowledge

  • Strong understanding of the project lifecycle

  • Waterfal and Agile / scrum methodologies of project delivery

  • Knowledge of project management tools such as Clarity/ JIRA/ MS Project and MS Office

  • Change Adoption and benefits realisation activities

  • Understanding of banking industry/ HSBC or shared services organizations and how changes drive benefits for its customers and stakeholders

  • Domain knowledge on any of the following: Retail Banking, Commercial Banking, Operations, Procurement, Risk, Compliance, Payments & understanding of the purpose, value, culture and fundamentals of Global Transformation

  • Strong knowledge of Business Transformation Frameworks, methodologies and best practice techniques

  • Project management certifications (PMP, MSP, Prince 2 or Agile PM) are preferred

  • Lean Six Sigma Yellow / Green Belt - Advantage

  • Experience with transformation changes in consulting capacity - Advantage

  • Experience

  • Extensive experience in leading large and complex programmes / projects with different scope across countries or regions

  • Consistent stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation

  • Strong organisational skills and ability to pick up work right away in any phase

  • Experience in agile ways of working and flexible approach to work and an outstanding level of professionalism and conduct

  • Ability to motivate and lead people, employing appropriate management styles

  • Consistent experience in senior stakeholder management - ability to interact with confidence and influence stakeholders at executive level

  • Ability to work in non-structure environment and bring structure to it

  • Ability to shape and structure complex problems and direct others, ability to take an end to end view and consider customer/business impacts wthin and outside the project

  • Ability to provide and put forward alternative solutions and also take decisions based on the information available

  • Self-driven approach and able to coordinate cross functional teams remotely

  • Problem solving ability with adherence to deadlines and tight timeliness

  • Extensive experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance)

  • Ability to use Design Thinking approach framework

  • Solid experience in Change Adoption processes, plan and implement change interventions to enable smooth transition to Business as usual, from requirements gathering, communications till end user training.

  • Capabilities

  • Planning and Plan Management

  • Risk and Issues Management

  • Global Mindset and Commerciality

  • Customer Empathy

  • Decision Making

  • Lead Self and Others

  • Business Analysis and Design

  • Business Case and Benefits Realisation

  • Change and Implementation Management

  • Financial and Budget Management

  • Tracking, Reporting and Governance

  • Stakeholder Management and Impactful communication

  • Resource and Team Management

  • Delivery at Pace

  • Embracing change

  • Achieving excellence

  • Problem solving and Critical Thinking

  • Innovation and Idea Management

This is how we organize our work

This is how we work

  • agile
  • waterfall

Team members

  • project manager

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture, focused on professional and personal development

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

Additional information

Global Transformation Centre (GTC) is a global change practice driving changes for our global business and functions by accelerating, orchestrating and delivering outcomes that help HSBC achieve its strategic priorities and add value to its customers. The team brings in best of class execution skills, design led approach and deliver at pace to translate and achieve the desired business outcomes on large, complex, cross-business and function projects as well as certain local regulatory initiatives, through:

• Robust Business Analysis working with the business to conceptualize solutions/operating models

• Change & Implementation activities to embed the change seamlessly and drive benefit realization

• Program and Project management to drive momentum and deliver large scale changes ensuring quality and pace

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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