Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

ID: 41497

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Senior Representative - Client Service

BNY Mellon Poland

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Independently assisting clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.

  • Responding to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members.

  • Researching and resolving complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.

  • Providing status updates on problem resolution and outstanding issues to other teams. Directing inquiries to the appropriate resources at BNY Mellon.

  • Assisting with process improvement by contributing ideas to improve team efficiency.

  • Ability to work in a high paced environment while maintaining impeccable attention to detail.

  • Instructing high value payment and trades.- Bonds, equites, repurchase agreements(repo), Total return swaps, FX swaps, Time deposits.

  • Experience in any of the below products is highly desirable.

  • Asset-backed commercial paper.

  • Custody-securities held bilaterally and via tri-party agents.

  • Structured notes programmes.

  • Collateral monitoring.

Our requirements

  • Strong PC skills (including Microsoft® Word, Excel, PowerPoint, etc.).

  • Fluent spoken and written English language skills.

  • Flexibility towards tasks assigned, job timing and scope of responsibility. Confidence in making decisions of slight to moderate financial impact.

  • Previous experience in Financial Services preferred (around 2 years).

What we offer

  • Full time contract of employment.

  • Module of work: Hybrid.

  • Life and medical insurance, pension scheme.

  • Diverse and inclusive environment strengthened with your unique perspective.

  • Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs.

  • Parental support, including back-up childcare, on-site kindergarten and buddy program

  • Structured career development and possibilities for and global mobility.

  • Exciting opportunities for career and global mobility.

  • Well-defined recognition programs helping you build your personal brand.

  • City Centre locations close to main railway station and flexible working arrangements.

  • Flexible benefits package including fitness discounts and cafeteria system.

  • Employee Referral Program.

  • A multitude of opportunities to get involved in community and charity projects through Employee Resource Groups (ERGs).


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • dental care

  • retirement pension plan

  • saving & investment scheme

  • no dress code

  • coffee / tea

  • leisure zone

  • kindergarten / nursery

  • employee referral program

  • charity initiatives

Recruitment stages

Application to the system


On-line Interview


Feedback within 2 weeks

Department/Team overview

With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust helps clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. CT Ireland Client Services Provides clients with high quality operational support. We ensure that good client relations are maintained and inquiries are researched and resolved efficiently. Our daily work involves cooperating with onshore Client Service Managers and assisting them in their day -to-day responsibilities focused around servicing their deal portfolio.

Working hours - 9:00 – 17:15 with some overtime required depending on business needs

As our team supports processes for clients across the globe, our working hours may vary and we

appreciate your flexibility.

BNY Mellon Poland

For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. We power individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level. The Global Delivery Centre in Wroclaw is a growing location, predominately providing support services to BNY Mellon entities in the areas of fund accounting, investment operations and technology. Our organizational culture stands on solid values – Integrity, Strength in Diversity, Passion for Excellence and Courage to Lead. Our guiding principles drive us to always do what’s right, helping everyone feel included on the way, to take the risks necessary to lead and get things done.

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