Oferta pracy

Senior Sales Agent

Miele Global Services Sp. z o. o.O firmie

Miele Global Services Sp. z o. o.

Pastelowa 6

Poznań

It takes nothing less than the extraordinary to satisfy people with the highest standards. Since our establishment in 1899, we have reached this very goal with our enduring brand promise, “Immer Besser.”. We achieve inspiring results and redefine excellence every day with our strong brand, pioneering products, and award-winning services. This is why Miele is one of the most trusted and desirable premium brands in the world today.

For our new established center Miele Global Services we are looking for Candidates for the position of:
Senior Sales Agent

You will be responsible for:

  • supporting sales back office;
  • supporting retailers in handling their daily business;
  • creation a positive customer experience for each retailer and relevant touchpoint;
  • providing training and support to Junior Agents;
  • accepting and processing home appliance orders from our retail partners;
  • checking the ability to deliver, possibly offering alternative solutions and telephone product advice;
  • creation of offers in coordination with the sales force;
  • clarifying customer complaints even in the event of an escalation;
  • entrying and releasing of credit notes and returns according to specifications;
  • instructing and training junior employees, monitoring their work execution and checking / improving work results for the team;
  • processing general administrative tasks of the department;
  • delivering input to continuous improvement and potential enhancements of processes and solutions.

What we expect:

  • relevant work experience in a contact center;
  • Bachelor (e.g., Business administration or of a comparable study program) or equivalent/higher education;
  • excellent written and oral communication in English (any other language is a plus);
  • good MS-Office skills and already first experience and skills in SAP;
  • excellent communication skills;
  • assertiveness, flexibility, resilience;
  • good Team-player able to work in cross cultural team;
  • customer-centric mindset;
  • solution-focused - acts ’customer first in perfect execution’;
  • attention to detail and ability to deliver accurate results;
  • agile working way

What we offer: 

  • Work in a professional, multinational and dynamic environment
  • Extensive benefit package (including private healthcare and Multisport card)
  • Attractive location
  • Work based on work-life balance concept
  • Friendly and supportive working atmosphere
  • Opportunity to grow and develop in a team of professionals
  • Possibility of being involved in local initiatives and social action projects

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