HEINEKEN KRAKÓW

Senior Service Analyst

HEINEKEN KRAKÓWO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HEINEKEN KRAKÓW

Opolska 100

Kraków

Grafika górna
In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us. We are looking for Finance & Accounting professionals, ready to „WOW” the world by expertise, passion and pride to be green. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.
 
HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.
 
HEINEKEN Krakow is the most Vibrant Workplace – Poland in the Central and Eastern Europe Business Services Awards 2020!
Senior Service Analyst [Online Recruitment]

Your responsibilities would include:

  • Adhering and contribute to Business support to develop the long-term strategy of the Heineken Kraków Centre
  • Contributing to the Service Management operational plan and budget including annual objectives in line with the HGSS and Global/Regional Service Management objectives
  • Monitoring activities between the Heineken Kraków and designated OpCos to ensure activities are in the Service Management agreement, managing exceptions through the change control and charge mechanisms
  • Analysing the performance of processes across all the OpCos to propose and apply further standardisation in cooperation with Global process owners (GFBPM)
  • Defining and manage the development of new tools according to business requirements
  • Leading and support projects with global and regional scope
  • Providing relevant information to Service Manager for decision-making and enhancement of Service Management awareness
  • Supporting further transition of OpCos activities to HGSS by ensuring that HEINEKEN service standards are adhered during Transition
  • Managing internal customer complaints

You are a good Candidate if:

  • You have Bachelors or Master’s degree in Finance or Accounting
  • You have 3-6 years’ experience in Service Management (Accounting & Transactional Finance)
  • You have experience in monitoring and reporting activities & process performance
  • Excellent business analytical skills to identify gaps and drive continuous improvement of service and customer satisfaction
  • You have proactive attitude in identifying and solving problems
  • You have a drive for continuous professional development in self and others
  • Excellent knowledge of MS Office suite (Outlook, Excel, Word, PowerPoint...)
  • You have proven experience of SharePoint design Experience in Project Management and Stakeholder Management
  • You have experience in process/workflow design
  • You have Planning and Organizing skills

Events and benefits:

  • Private Medical Healthcare
  • MyBenefit Cafeteria System (including MultiSport)
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • After-hours Friday Bar
  • Social events
  • Support in upskilling (languages, finance courses)
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer
opis
In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us. We are looking for Finance & Accounting professionals, ready to „WOW” the world by expertise, passion and pride to be green. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.
 
HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.
 
HEINEKEN Krakow is the most Vibrant Workplace – Poland in the Central and Eastern Europe Business Services Awards 2020!
Senior Service Analyst [Online Recruitment]

Your responsibilities would include:

  • Adhering and contribute to Business support to develop the long-term strategy of the Heineken Kraków Centre
  • Contributing to the Service Management operational plan and budget including annual objectives in line with the HGSS and Global/Regional Service Management objectives
  • Monitoring activities between the Heineken Kraków and designated OpCos to ensure activities are in the Service Management agreement, managing exceptions through the change control and charge mechanisms
  • Analysing the performance of processes across all the OpCos to propose and apply further standardisation in cooperation with Global process owners (GFBPM)
  • Defining and manage the development of new tools according to business requirements
  • Leading and support projects with global and regional scope
  • Providing relevant information to Service Manager for decision-making and enhancement of Service Management awareness
  • Supporting further transition of OpCos activities to HGSS by ensuring that HEINEKEN service standards are adhered during Transition
  • Managing internal customer complaints

You are a good Candidate if:

  • You have Bachelors or Master’s degree in Finance or Accounting
  • You have 3-6 years’ experience in Service Management (Accounting & Transactional Finance)
  • You have experience in monitoring and reporting activities & process performance
  • Excellent business analytical skills to identify gaps and drive continuous improvement of service and customer satisfaction
  • You have proactive attitude in identifying and solving problems
  • You have a drive for continuous professional development in self and others
  • Excellent knowledge of MS Office suite (Outlook, Excel, Word, PowerPoint...)
  • You have proven experience of SharePoint design Experience in Project Management and Stakeholder Management
  • You have experience in process/workflow design
  • You have Planning and Organizing skills

Events and benefits:

  • Private Medical Healthcare
  • MyBenefit Cafeteria System (including MultiSport)
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • After-hours Friday Bar
  • Social events
  • Support in upskilling (languages, finance courses)
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer

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